Hotel Ticketing Services Associate (Vacation Planner)

JOB SUMMARY: Destination Universal Vacation Planners are responsible for providing exemplary service by working independently in a high paced, guest facing, sales environment at Universal’s On-Site and Partner Hotels. Responsible for utilizing prescribed sales techniques to sell all Universal Orlando products which include: Annual Passes, Admission Tickets, Express Pass, Dining Plans, Special Event products and Lanyards. Vacation Planners must also be familiar with 3rd party area attractions and assist guests with sales for those products at their work location. In addition, this position will require familiarity with multiple ticketing systems and guest service systems to assist guests with any ticket or Vacation Package concerns they have.

*This position offers weekly commission opportunity to increase your earning potential*

Pay rate: $15.75 per hour

MAJOR RESPONSIBILITIES:

• Understands and actively participates in technological communications for business critical information and relevant park and attraction information.
• Process transactions within multiple systems including: Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato and 3rd Party Ticketing System.
• Meet monthly sales goals including but not limited to: Total Ticket Revenue, Multi-Day and Park to Park share, Upgrade Revenue and Ancillary Product Sales.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
• Understand and actively participate in technological communications for business critical information and relevant park and attraction information. (i.e., message boards, forum boards, etc.)
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Technical school is preferred.
• Associate’s degree (AA) is preferred.
• Other: Working knowledge of windows office and operating system required.

EXPERIENCE:

• Six months to one year prior cash handling experience required.
• Experience with computer ticketing system preferred.
• Second language is a plus, but not required.
• One to three years in a sales position with face-to-face customer contact preferred.

ADDITIONAL INFORMATION:

Positions as a Hotel Ticketing Services Associate (Vacation Planner) require:

• Ability to stand for long periods of time
• Handling cash and credit card in sales transactions
• Using different forms of technology including computers and tablets
• Maintaining a clean work environment with use of cleaning chemical

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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