Home Health Staffing Scheduler

BrightStar Care of Plano/North Dallas is a Joint Commission accredited leader in the home care industry. At BrightStar Care our mission is to go above and beyond to truly delver a Higher Standard of Care and nothing less. It is more than just our work, helping people is our passion. It's what makes us truly shine knowing that we are making a real difference by bringing more to the lives of others every day. We are looking for dynamic team members to join our growing organization and be a part of the BrightStar mission. You will be a part of a professional, forward thinking, and experienced team positioned for career growth and development. Benefits our expert team members take advantage of include paid time off and the option to enroll in health insurance.
Position Summary
Under the general supervision of the Operations Manager, the Client Care Coordinator (CCC) serves in a key role focused on client service functions such as skilled care resource coordination, scheduling, staffing, field communication, and relationship building as appropriate with referral sources. The CCC is a highly visible team member that partners closely with Clinical Leadership Team on the skilled care delivery of services. The CCC also serves as back up to the CCC responsible for personal assistance services.
Primary Duties And Responsibilities

• Collects and reviews client needs to support on-going and new scheduling requirements, leverages clinical skillset and scheduling database for support
• Develops and builds on-going rapport with BrightStar office and field teams
• Required to be on rotation to cover weekend and weeknight after hours on call (additional compensation is paid for on-call)
• Responds to call client calls in a empathetic and supportive manner
• Scheduling and staffing for all skilled care patients
• Treat clients, staff, and the public with courtesy, respect and present a positive public image
• Input of new clients into the BrightStar proprietary database
• Promotes quality, continuity, and safety of a client's care by adhering to quality standards
• Receives and responds to inbound client, family member, and field team call inquiries
• Tracking and monitoring of pending referrals and start of care
• Provides exceptional client service for internal and external clients; resolves requests in a timely and accurate manner; escalates issues following defined standard operating procedures

Experience And Education Requirements

• Previous experience in a fast paced, high call volume environment
• Comfortable with dogs
• Must be comfortable in handling complex scheduling demand and excel at multi-tasking
• Minimum of 2 years' related experience as highlighted below
• Ability to de-escalate issues
• Superior client service skills, both telephone and in person
• Must be proficient in operating web-based systems, MS Outlook, MS Word, and Excel
• Inside sales experience a plus
• Home Health scheduling experience required
• Previous health care scheduling experience preferred
• Comfortable speaking with referral sources and client management

Minimum Skills, Knowledge, And Ability Requirements

• Strong organizational skills, attention to detail
• Good critical thinking skills
• Excellent oral and written communication skills
• Strong computer skills
• Excellent interpersonal skills
• Passion for helping people
• Ability to work under pressure

Work Environment

• Office Environment: high-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees and clients; sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs.