Help Desk Technician Jobs

Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard IT’s User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician is responsible for phone and in-person end-user technology support for Bard’s administration, faculty, and students.

Essential Duties

• Other tasks as assigned
• Inventory management and updates
• Responding to Helpdesk calls, emails, and walk-ins
• Field calls/office visits/remote support as necessary
• Student employee training and scheduling
• Computer lab and printer maintenance
• Special event support
• Entry of support tickets for other groups within IT

Required Qualifications

• Ability to develop understanding of college business practices and software
• Ability to communicate clearly and precisely, both verbally and in writing
• Practical knowledge and experience with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools
• Flexible, positive, and courteous public service demeanor
• 1-2 years experience supporting Macs, PCs, printers, software & hardware
• Ability to work independently, multi-task and prioritize effectively
• Excellent organizational skills

Desired Qualifications

• Experience in college environments
• Familiarity with Google Workspace and Microsoft Office Suite
• Familiarity with video conferencing applications such as Zoom and Google Meets
• Familiarity with Helpdesk ticketing applications such as WebHelpdesk
• 1-2 years Helpdesk experience

To Apply
Please submit a cover letter, resume, and at least one sample of your creative work documentation (writing samples, project plans, technical diagrams, or representative customer correspondence) to Interfolio at: http://apply.interfolio.com/123936

Applications will be reviewed as received.

Equal Opportunity Employer

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Flexible spending account
• Vision insurance
• Health insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Employee assistance program
• Paid time off
• Tuition reimbursement
• Dental insurance

Schedule:

• Monday to Friday
• 8 hour shift

Work Location: One location