Customer Service Support Representative - Remote

LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Pay Range: $15.00 – $27.90 per hour

Work Schedule: Monday – Friday 10:30am - 7:00pm

Work Location: Remote work is available

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Job Responsibilities

• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Work in multiple databases to research complex issues and questions
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
• Act a liaison between LabCorp, the customer base and patients
• Participate in activities designed to improve customer satisfaction and business performance
• Notify clients of test results in a timely and accurate manner
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Provide additional customer education and information as needed
• Review test forms for accuracy and report any discrepancies
• Qualify and establish inbound new customers requesting LabCorp's products and services

Requirements

• Knowledge of Microsoft Office suite is required
• Excellent multitasking abilities required
• High School Diploma or GED equivalent required
• Bilingual in English and Spanish highly desirable
• Must be courteous with strong customer service orientation
• Previous experience in a customer service role
• Strong verbal and written communication skills and excellent ability to listen and respond
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Associate's or Bachelor's degree highly desired

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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