Head Of Strategy & Operations

We're in search of a seasoned, motivated, and entrepreneurial Head of Strategy and Operations to spearhead transformative initiatives that propel growth and take charge of strategic planning across operations. This role requires adept problem-solving and execution skills to tackle pivotal and complex challenges, with direct reporting to the CEO. If you're ready to drive impactful change, we want to hear from you.

What You'll Do

• Develop experiments and pilots to test new opportunities to generate growth, improve CX, operate more efficiently, etc.
• Develop high standards for execution to meet KPIs and financial metrics.
• Identify performance improvement opportunities and drive continuous improvement in unit economics and 4 wall opex.
• Develop scalable operational plans for the company’s national rollout.
• Spearhead research and build analysis on the dental wellness industry (and analogous sectors) to understand strengths and weaknesses, market trends, competitive pressures, and opportunity areas.
• Improve and implement core operating processes, working cross-functionally across strategy, finance, real estate, product, marketing, operations, and legal teams.
• Analyze performance and make data-driven recommendations on critical business decisions and growth initiatives.
• Own projects across a wide range of functions to develop, enhance, and execute on the strategic operational plan (examples include managing schedule and budget for the buildout of two new LA locations, building out a world-class tech-enabled CX, developing and optimizing a membership offering, etc.)
• Set and deliver on aggressive deadlines and drive yourself and the team around you to action, approaching the work with a no-ego attitude and rolling up your sleeves to tackle whatever needs to be done.

What You Need

• 5+ years experience and previously worked in consulting, investment banking, private equity, or at a startup.
• Experience at a high-growth startup is a plus but not required.
• Bonus if you’ve worked at a next generation consumer/retail brand. Technically savvy.
• Problem solver- you have a talent for managing complex projects, driving high-level goals into actionable plans, and enjoy implementing processes.
• Strong analytical skills and creative approach to solving unstructured problems.
• Experience leading cross-functional initiatives, strong project management skills to meet deadlines and gain adoption.
• See the big picture and dig into the weeds on problems, and switch between both several times per day, working on many different projects and constantly changing priorities.

Salary & Benefits

• Commuter, health, and wellness perks
• Complimentary services and products
• Health, Dental, and Vision Insurance
• Monday through Friday, regular business hours
• Competitive salary plus equity
• Hybrid role - West Hollywood area

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