Head Of Client Strategy & Growth

One in two people experience debilitating back, neck, shoulder, or joint pain — but traditional treatments have failed to meet their needs. Physical therapy can be expensive and hard to access; appointments often involve long commutes and missed work. Making matters worse, unresolved pain can trigger the overuse of opioids and surgeries.
Join us in reimagining healthcare from the ground up. We’re making high-quality care accessible by pairing wearable sensors and computer vision with a world-class clinical team. Hinge Health puts a digital clinic in every member's pocket. Now millions of people can access personalized digital care from a physical therapist, guidance on behavior change from a health coach, and expert consultations with an orthopedic surgeon. With a single app and wearable technology like our Enso device, we’re helping to reduce pain, surgeries, and opioid use.
Work From Anywhere
For this position the individual has the flexibility to work anywhere, within the United States.
About The Role
As a leader on the Client Success team, you will be responsible for leading on initiatives that drive our client retention and revenue growth strategy, including commercial reporting, new product GTM, upsells, cross-sells, and more. Your work will directly impact scalable processes we implement across the entire team to achieve our long-term retention and revenue goals.
The ideal candidate will have 10+ years experience in account management, sales, or consulting and managing small, high performing teams. Startup experience is a plus, but not a must.
What You’ll Accomplish

• Customer advocacy: Partner with Customer Marketing to develop and execute on our roadmap, including our Customer Advisory Board and First Movers advocacy program. Lead additional initiatives with the team to turn client into advocates
• Client strategy and retention: Develop and execute strategic initiatives aimed at achieving client retention goals in partnership with CS team leadership. Partner with Customer Marketing, Product Marketing, Commercial Reporting, and Data Analytics to develop our client reporting narrative.
• Revenue growth: Develop and execute strategic initiatives aimed at achieving client revenue goals in partnership with CS team leadership. Help improve our team’s ability to secure best-practice enrollment communications campaigns. Identify and develop strategies for additional revenue opportunities through pilot expansions, new lines of business, and ecosystem partners.
• New product GTM: Act as the CS liaison for our new product go-to-market strategy and take responsibility for ensuring high adoption of new products and services within the book of business. Collaborate with internal teams (Product, Data analytics, Clinical, etc) to share customer feedback and industry knowledge; contribute to the development of new products and solutions.

What We're Looking For

• Communicate effectively: Able to communicate with internal and external stakeholders in ways that conveys both clarity of thought and rigor, while being concise - be that via prose or visual aids. Translates complicated and complex topics into simple, inspiring narratives.
• Create trust: Always acting in the best interest of our members, clients and the company. Able to get buy-in from internal/external stakeholders to balance resource allocation with maintaining high client satisfaction.
• Client Strategy: Expert with the tenets of client management and revenue growth. Innate ability to truly understand the needs of the customer to inform strategic team initiatives. Develops actionable and outcome-oriented strategies aligned with business direction.
• Problem Solving: Balanced approach to prioritizing and addressing issues or challenges. Leverages data and information to make decisions in a timely manner. Experiments with new ideas and proposes novel ways of looking at problems
• Relationship-building: Authentically builds relationships with others at all levels, including clients, partners, and internal colleagues. Builds relationships as a trusted & respected thought-partner, not just as a vendor. Challenges the customer’s thinking through insight.
• Change management: Able to influence stakeholders at all levels to effect process change. Effectively lead through change in a fast growing and dynamic environment.
• Lead at all levels: Effectively manage a small team (1-2) in support of team goals and their professional development. Excel at high level strategy and value the intuition that comes from spending time in the details. Effectively allocate time between the two and recognize when something needs closer attention, especially when metrics and anecdotes don’t align.
• Think long-term: Does not sacrifice long-term value for short term results. Invest in the activities that set us up for success beyond the next month or quarter.
• Make results happen: Measure performance by results and impact, not actions or good intentions. Put maximum resources behind the highest leverage initiatives that will really move the needle.

BONUS POINTS

• Have an understanding of employee benefits, digital health, and the startup work environment
• Experience at a high-growth company and understand the associated challenges
• Experience working with health plans and PBMs

What You'll Love About Us

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
• Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.

$149,000 - $294,000 a year
Consider the range above plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
About Hinge Health
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity And Inclusion
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Disclaimer
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to [email protected].
*Please do not send resumes via email*
If you're interested - we'd love to hear from you.