Guest Service Agent Jobs

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Ensure overall guest satisfaction.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Perform other duties as requested by management.
• Register and assign guests to hotel rooms.
• Make and confirm reservations.
• Transmit and receive messages, using telephones or PMS system.
• Compute bills, collect payments, and make change for guests.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Establish method of payment and verify credit.
• Respond to guest requests in a timely manner.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Immediately greet guest and offer to assist with their needs.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Receive and resolve guest complaints, elevating to supervisor if necessary.

Experience

• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.
• Previous customer service experience or equivalent training required.

Benefits and Perks

• Free Basic Life Insurance
• Employee Assistance and Wellness Program
• Competitive wages for full time and part time opportunities
• Educational/Professional Development
• Commuter Transit and Commuter Parking Benefits
• Medical, Dental and Vision Health Insurance
• Referral Bonus Program
• Paid Time Off
• 401k Company Match
• Travel Discounts

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Ambrose Hotel proves that luxury lifestyle can be completely sustainable. The intimate character, boutique style and award-winning, eco-friendly innovations of this uniquely crafted Santa Monica hotel sets The Ambrose Hotel as the perfect option to cookie-cutter chain hotels.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.