Guest Services Associate (Part-Time)

Summary

The Guest Services Associate is a multi-department position responsible for providing exceptional visitor service and completing sales of entrance tickets, memberships or store merchandise in accordance with established department and museum standards. This position is the first point of contact for visitors, members and customers, and may be assigned to stations in either the store, membership sales or ticketing & guest support. Staff in these positions must be friendly, approachable, and knowledgeable about the museum. This position is focused on meeting and exceeding the expectations of guests and members, and is a significant contributor to an exceptional museum experience. Additionally, a key role during the Covid-19 pandemic will be to help visitors follow health and safety guidelines during their visit. This position reports to the Visitor Services Managers.

Essential Functions

• Effectively operate ticketing and sales systems in accordance with established procedures
• Maintain integrity of assigned areas by following loss prevention techniques and standards and prevent unpaid entry at established access points
• Be knowledgeable about the museum, its history, programs, and special events, and effectively communicate this information to guests
• Build sales using various techniques such as add-ons, substitutions, and active listening
• Assist guests in assigned areas with the purchase of merchandise, memberships and tickets
• Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a multitude of museum programs, third party products, and/or memberships in accordance with established museum policies and procedures
• Maintain appearance and functionality of assigned area: store merchandise, membership materials, guest queues, ticketing areas, and related spaces
• Use initiative and enthusiasm to create exceptional guest experiences
• Provide assistance to guests who have been separated from their party, provide back-up to other floor staff to reunite lost visitors and for basic First Aid for minor injuries, and coordinate wheelchair loans to museum visitors
• Perform additional duties as assigned
• Facilitate internal communication, as needed, with critical support departments: Operations, Custodians, “It” Person, First Aid, etc.
• Provide excellent guest service and work within given authority to go above and beyond expectations; meet or exceed service targets
• Answer requests for information by phone, electronically and in person and troubleshoot technical issues and perform routine office tasks as needed

Minimum Qualifications

• Ability to be professional and courteous with general public, educational community, museum staff, and professional guests; comfortable interacting with senior management, high level donors, and all other members of our diverse community
• Demonstrated commitment to providing exceptional customer service; service oriented with a guests come first mentality
• Reliable and a self-starter; person with initiative
• Able to exercise good judgment while working independently and collaboratively; works well in a team environment
• Punctual, neat and accurate in work habits; precise and detail-oriented
• Computer proficiency required; Excel experience preferred
• Math and English proficiency required
• Able to use general office equipment and perform standard office functions, such as filing, faxing, and copying
• Minimum 6 months customer service, cashier and/or customer service experience required
• Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstances
• Excellent telephone, written and interpersonal communication skills; Bilingual skills highly desirable
• Possesses a friendly, outgoing, positive and enthusiastic attitude
• High School Diploma or GED certificate

PHYSICAL REQUIREMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work evenings, weekends, holidays and extended schedules during peak periods
• Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances; bend, kneel, reach

APPLICATION DEADLINE

This position is open until filled

How To Apply

This is a regular , part-time (30 hours per week), non-exempt, union position that includes benefits. The starting rate for this role is $22.23. This rate is step 1 of a 6 step Union pay scale. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.

Condition of Employment: Willingness and ability to provide proof of completed COVID-19 vaccination will be required. All medical or sincerely held religious belief exemptions regarding vaccination status will be considered.

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Exploratorium

Piers 15/17, San Francisco, CA 94111

Website: No phone calls, please

The Exploratorium is committed to a diverse workforce.

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