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Guest Service Representative Jobs
| Company | Marriott International, Inc |
| Address | , Costa Mesa, 92626 |
| Employment type | FULL_TIME |
| Salary | $24.20 an hour |
| Expires | 2023-10-15 |
| Posted at | 8 months ago |
Job Number 23147791
Job Category Rooms & Guest Services Operations
Location The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd, Costa Mesa, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Welcome to our family
As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.
The impact you’ll make
No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
What you’ll do
- Provide guests with room and hotel information, directions, amenities and local interests
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Secure payment, verifying and adjusting billing as needed
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
- Accept and record wake-up calls, delivering to the right department
- Keep contingency lists in case of emergency and communicate any necessary messages
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Discounts on hotel rooms, gift shop items, food and beverage
- Support to live a life of wellbeing and happiness
- Encouraging leadership
- Opportunities to serve and give back to the community
- Recognition programs
- Team-spirited coworkers
What we’re looking for
- A gift for paying attention to the smallest details
- A team-first attitude
- A warm, people-oriented demeanor
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.
The pay range for this position is $24.20 to $24.20 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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