Guest Relations Associate (Part-Time)

San Diego Humane Society is hiring part-time Guest Relations Associates for our Guest Relations team!

How you’ll impact our mission:

At San Diego Humane Society, we’re united by our mission to Inspire Compassion. The ideal candidate will be responsible for making sure guests feel welcomed, and is serves as the first point of contact in the following areas: Admissions, Stray, Reclaim, Lost and Found, and Adoptions. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.

What’s in it for you?

At SDHS, we’re proud to be an Equal Employment Opportunity Employer and commit to being a place where every person – staff, volunteer, and guest – can feel a sense of belonging. We support and invest in employees through conscious delivery of benefits and a workplace environment based on our Core Values.

As an employee you’ll enjoy:

• Comprehensive training and well-being programs
• Free pet adoptions, pet vaccines and spay/neuter services
• 403(b) retirement plan with 5% match after 1 year
• …and so much more!
• Competitive pay and paid time-off (including your Birthday Day Off!)

What you’ll do:

• Provide exceptional service to every guest; this includes immediately acknowledging guests as they enter or call SDHS and thanking them for coming to SDHS. Check guests in and out for relinquishment and euthanasia services.
• Reunite lost animals with their owners by confirming ownership, collecting payment, and completing paperwork.
• Check in stray animals brought in by the public and gather detailed information regarding the animal’s owner, found circumstance, and behavior.
• Assist owners who have lost their pet via stray walks, system searches, and lost reports.
• Cross train in all areas of the Guest Relations department including Admissions, Stray, Reclaim, Lost and Found, and Adoptions.

What we’re looking for:

• High School Diploma or equivalent required
• Minimum of one (1) year experience in customer/guest services required, 2 years preferred
• Bilingual skills a plus, bilingual-Spanish preferred

Location & Hours: Based at our San Diego Campus. This positions works approximately 28 hours per week.

Pay: Starting range is between $18.25 – $20.53 per hour and is eligible for an hourly bilingual-Spanish premium. The hourly rate is determined by your related education and experience.