Guest Service Support Cashier

At Jamul Casino, we are committed to providing a genuinely fun experience for our valued guests, and our Guest Services team plays a pivotal role in exemplifying our Service Commitment. The Guest Services Cashier provides personalized service and helps create fun, memorable moments for our guests. The right candidate will have a friendly personality, caring attitude, attention to details, and a strong passion to deliver exceptional service. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:

• Provide friendly, fast, flawless, and helpful guest service, through the consistent practice and delivery of Jamul Casino's Service Commitment to all guests and team members.
• Able to promptly and accurately follow instructions given by Leadership
• Ability to maintain composure and perform in a high stress, fast-paced environment
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Perform Sweetwater Rewards Player's Club functions, such as enrolling guests into the Player's Club, maintaining accurate player tracking information, communicating available offers.
• Process accurate cash handling transactions, including currency, chip, and slot machine tickets; conduct check cashing, credit/debit card advances, promotional voucher redemptions, etc.
• High school diploma or equivalent required
• Perform other job related and compatible duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
• 1-3 years of heavy cash handling experience as a casino cashier, bank teller, retail sales associate, or related experience, preferred
• Promotes and participates in the execution of Marketing promotions and casino events.
• Some sales experience preferred
• Maintain an in-depth knowledge of the Sweetwater Rewards Player's Club program, as well as all casino promotions, events, and amenities; must have the ability to explain accurate program, promotions, and event details to our guests.
• Must have the ability to operate computer/computer software programs, 10-key calculator, copy machines, computer printers/embossers, and other office equipment
• Must be able to acquire and maintain appropriate gaming license LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.
• Ability to earn and maintain TiPS certification
• Balance cash drawers, complete all necessary paperwork, and report discrepancies, if any.
• 1 year of guest service experience, most preferably in a hospitality, retail, or casino environment