Customer Service Representative - Part-Time

Williams-Sonoma Inc.
PART-TIME Customer Service Representative – Work from Home!
Applicants must reside within a 30 mile radius of Shafter, CA
: Why you and why us?
Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
This position requires FULL TIME training for 4 weeks; thereafter you will work a PART-TIME schedule.
What Benefits do you offer?

• Monthly performance bonuses up to $500!
• Fun contests / rewards and recognition programs
• Pay: $15.50
• 401k, PTO
• Paid Training from the comfort of your home
• 40% Discount on most merchandise!

Expectations to our customers:

• Listen Carefully: Be attentive
• Make it personal: Take ownership
• Solve the problem efficiently: Quick with quality
• Emphasize our effort: Because we care
• Inspire customer loyalty: Give them a reason to come back

Essential Functions: The nuts and bolts

• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned
• Address customer questions and concerns regarding product and delivery information
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

Qualifications: What you need to apply

• Strong ability to communicate both verbally and written with capable data entry skills
• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
• 1 – 2 years previous customer service experience
• High School diploma or GED

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Our talent assessment is required to be considered for next steps, please reference your email for details
• If applying from Texas, you must be located within a 30 mile radius of The Colony
• If applying from California, you must be located within a 30 mile radius of Shafter

Equipment you must have for training and for work:

• USB to Ethernet converter if your computer does not have an Ethernet port
• Wi-Fi is not permitted
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• Mouse and keyboard
• 6 GB of RAM
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Webcam (built in or external) with minimum resolution of 640 X 480
• Wired USB headset (with microphone) which is compatible with our systems
• Antivirus/Anti-malware
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication
• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• Ethernet cable hardwired into you modem/router

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.
Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/
Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.