Summary

The Generator Controls Field Service Engineer (FSE) will participate as a Regional Service Team member responsible for providing the best service for our customers across the USA. The Lead Generator Controls FSE will manage all resources and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair, and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. The Lead FSE is responsible for project specific operations planning/execution or is focused on execution of professional activities within a technical discipline. This role functions with some autonomy but is guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

• Previous industrial field service experience.
• Other duties as required. Secondary duties may possibly include participation in FAT (factory acceptance test); participation in development of overall controls strategy for projects; design of hardware and software configuration packages according to project requirements; design of operator interface graphics and network topologies; release of system design to manufacturing.
• Support execution of retrofit projects including installation, power up, and commissioning of one or more of the following: Excitation control solutions (EX2100e, EX2100, EX2000 DFE), Static Starter control solutions (LS2100, LS2100e), HMI upgrades, and TIL implementation.
• Electronics and/or mechanical trouble shooting skills.
• Controls experience to equipment that functions as a prime mover.
• Minimum 5 years of field engineering experience in power generation, industrial plant automation, DCS (distributed control system), PLC (programmable logic controller) and/or similar industry sectors.
• Interface with GE Power Services, GE Industrial, and other GE Businesses.
• Bachelor’s Degree in Industrial automation or Electronic Engineering or related field from an accredited college or university or equivalent experience.
• Support warranty administration and troubleshooting issues. Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods.
• Essential Responsibilities
  • In the role of Lead Excitation Field Service Engineer, you will:
  • Support execution of retrofit projects including installation, power up, and commissioning of one or more of the following: Excitation control solutions (EX2100e, EX2100, EX2000 DFE), Static Starter control solutions (LS2100, LS2100e), HMI upgrades, and TIL implementation.
  • Support warranty administration and troubleshooting issues. Addresses customer service requests and leads customer issue resolution during warranty and post-warranty periods.
  • Be responsible for pre-planning, site scheduling, field engineering, commissioning, control system startup, and project handover to customers.
  • Works closely with project managers, customers, and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
  • Respond to customer call out services requests.
  • Timely completion of service time sheets, trip reports, invoicing packages, and other administrative requirements including pre-mobilization and de-mobilization meetings and procedures.
  • Work closely with other functions to identify and register change order opportunities as well as review proposals for new opportunities, formulate and present GE solution to customers.
  • Interface with GE Power Services, GE Industrial, and other GE Businesses.
  • Significant travel and over-time will be expected up to 50%.
  • Other duties as required. Secondary duties may possibly include participation in FAT (factory acceptance test); participation in development of overall controls strategy for projects; design of hardware and software configuration packages according to project requirements; design of operator interface graphics and network topologies; release of system design to manufacturing.
• Timely completion of service time sheets, trip reports, invoicing packages, and other administrative requirements including pre-mobilization and de-mobilization meetings and procedures.
• Computer skills, familiarity with MS Office, TCP/IP configuration.
• Significant travel and over-time will be expected up to 50%.
• Respond to customer call out services requests.
• In the role of Lead Excitation Field Service Engineer, you will:
• Work closely with other functions to identify and register change order opportunities as well as review proposals for new opportunities, formulate and present GE solution to customers.
• Qualifications / Requirements
  • Bachelor’s Degree in Industrial automation or Electronic Engineering or related field from an accredited college or university or equivalent experience.
  • Minimum 5 years of field engineering experience in power generation, industrial plant automation, DCS (distributed control system), PLC (programmable logic controller) and/or similar industry sectors.
  • Previous industrial field service experience.
  • Controls experience to equipment that functions as a prime mover.
  • Electronics and/or mechanical trouble shooting skills.
  • Computer skills, familiarity with MS Office, TCP/IP configuration.
  • Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.).
• Be responsible for pre-planning, site scheduling, field engineering, commissioning, control system startup, and project handover to customers.
• Works closely with project managers, customers, and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
• Ability to learn other software tool applications to support HMI and application changes (Cimplicity, Intellution, Toolbox, GAP, etc.).

• Ability to set and meet aggressive goals and targets.
• Ability to multi-task in a dynamic, geographically dispersed team environment is required.
• Prior mechanical / maintenance experience preferred.
• Desired Characteristics
  • Prior mechanical / maintenance experience preferred.
  • Ability to read and interpret mechanical and electrical drawings.
  • Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
  • Ability to set and meet aggressive goals and targets.
  • Ability to troubleshoot control and instrumentation systems at all levels, from field devices to control system, and networking.
  • Must be able to generate immediate credibility with customers, suppliers, GE project management / engineering communities.
  • Ability to multi-task in a dynamic, geographically dispersed team environment is required.
  • Effective written and oral communication skills with excellent spoken and written English skills.
  • Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential.
• Effective written and oral communication skills with excellent spoken and written English skills.
• Customer-focused skills, demonstrated by experience in field services, customer services or project management, are essential.
• Eligibility Requirements
  • Travel 70%, as required.
  • Possess a valid driver's license and passport.
• Must be able to generate immediate credibility with customers, suppliers, GE project management / engineering communities.
• Ability to read and interpret mechanical and electrical drawings.
• Ability to troubleshoot control and instrumentation systems at all levels, from field devices to control system, and networking.
• Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
• Possess a valid driver's license and passport.
• Travel 70%, as required.

The salary range for this position is 84,300-140,500. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation/equity 10%.

Available health and welfare benefits include healthcare, prescription drug, dental, and vision coverage; savings account options (such as a Health Care Flexible Savings Account, Health Reimbursement Account, Limited Purpose Flexible Spending Account, and Dependent Care Flexible Spending Account); and an employee assistance program. Additional benefits include a defined contribution 401(k) plan, employee life insurance, optional dependent life insurance, employee accidental death or dismemberment insurance coverage, short-term disability, optional long-term disability, pre-tax transportation/commuter program, paid holidays, paid time off, parental leave, a layoff plan for salaried employees, tuition refund program, use of CareLoop, adoption assistance, optional identity theft prevention insurance, optional personal legal assistance, and optional personal excess liability insurance.

Additional Information