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General Manager - Payroll & Insurance Company

Company

iBusinessSolutions
Address Sarasota, FL, United States
Employment type FULL_TIME
Salary
Category Human Resources
Expires 2023-09-14
Posted at 8 months ago
Job Description
Operational Responsibilities
  • Plays a key role in laying out the overall operational policies.
  • Assists the department heads in laying out and executing training for all staff
  • To ensure the department head has the necessary resources to perform his or her job.
  • Works as a liaison between the department heads and the owners of the agency.
  • Assist the department heads in the hiring, discipline, and terminations of all staff
  • Works in unison with the department heads, develops communication amongst departments, and creates procedures that are streamlined within each department and in alignment with the overall company's policies.
  • Develops and maintains key relationships with our Banks, Vendors, and Partners
  • Formulates suggestions with reasons on how to make an optimum use of the resources of the agency. Make recommendations for the need for additional resources. (for example: Staff Placement, Staff Roles and Responsibilities, IT equipment, Marketing strategies.)
  • Catch-ALL; Lights, Trash, Security, Cleaning, Supplies, Equipment, and any other items or service that falls under the Operations of this company are your responsibility.
  • Meets with each department head on a scheduled basis.
  • To review Department KPI's and assist on any challenges
  • The purpose of these meetings will be to address the current pressing issues the department head is having and to create and enforce short- and long-term goals of the department.
  • Oversees the monitoring, development, and improvement of our customer experience.


Inter Office Communication


  • Monitors, manage and improve the efficiency of support services such as information technology and human resources.
  • Facilitates coordination and communication between departments.


Financial Management
  • Oversees all the trust accounts to ensure accurate reconciliation and management of the funds
  • Oversees company and department budgets
  • Oversees company sales goals
  • OBC Trust
  • Benefits Trust
  • In charge of managing the company's growth and goals.
  • Tax Trust
  • Oversees profitability in all departments and companywide.
  • Work Comp Trust
  • Attends monthly financial meetings to ensure progress


Leadership & Visionary Role
  • Is a Visionary
  • Enhances our Work Culture through team building and strong leadership
  • Cultivates and provides opportunity for rising talent within the organization
  • Understands and drives our Mission and Vision to our staff and clients
  • Works with the leadership team to set performance goals
  • Improves our presence in the community
  • Looks at industry trends
  • Elevates our Staff
  • Looks for ways to make this company a sought-after place of employment
  • Keeps us on the cutting edge of Agency compensation and benefit packages to our staff
  • Prepares the agency for future shifts


Best Practices & Risk Management
  • Oversees Industry & Changes in Law risks
  • Oversees ACH Vendor risks
  • Oversees Cyber Security risks
  • Power Outages
  • Our goal is to improve the current overall processes, policies and guidelines to align with industry standards while keeping in support of the organizational goals and keeping them best in class
  • Internet Outages
  • COVID-19
  • Monitors adherence to rules, regulations, and procedures.
  • Oversees all disaster and crisis planning to include but not limited to
  • Must have a complete understanding of agency best practices, state and federal laws, and industry standards both on the insurance side and payroll side.
  • Hurricanes
  • Phone Outages
  • Oversees NSF risks


Logistics Management


  • Coordinates with the department heads to ensure that the service levels being delivered meet an acceptable standard and generates positive feedback from clients.
  • Ensures that the equipment used in the agency is functional and efficient.
  • Works alongside the leadership on the current condition of logistics and decides on the course of action to take the company to the next level.


Sales And Production


  • Assists with sales training
  • Monitors the sales department performance and assists with implement of improvements to help the department function more fluidly.
  • Works with the Sales Manager in all areas listed below.
  • Monitors the products and services that we offer have sufficient demand in the marketplace.
  • Oversees the sales department growth goals.
  • Oversees sales data collection methods and processes
  • Oversees Sales KPI and accountability
  • Ensures what is sold to the customer is delivered as promised and doesn't create additional service challenges.
  • Ensures our pricing is competitive
  • Staying on top of sales trends