General Manager - Logistics

About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have....

• A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
• An open mind for new ideas and creative methods.
• A top notch leadership team with the experience needed to grow and develop your career.
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary....
The General Manager Technology Operations works with Managers (i.e., Operations, Quality Control) and Supervisors to implement monitor and enhance all aspects of support to include operational performance, safety, security, productivity, cost control, customer service, and continuous improvement. The General Manager is the primary point of contact between the customer and the Company. He/she has management authority, responsibility, and oversight of all contractual tasks. Responsible to identify, review and then follow internal policy to make contract revisions. This position requires the exercise of independent judgment, decision-making, and discretion.
This position will be responsible for.....

• Performs other duties as required.
• Overseeing the recruitment and new hire process and ensuring/reinforcing the Company culture is being fostered in the facility.
• Monitoring space utilization/layout and maximizing usage/making recommendations.
• Advise and direct team to improve process efficiency leveraging engineering time studies per process.
• Preparing, maintaining and communicating all operational goals and company Standard Operations Procedures.
• Responsibility to continuously support, review and enhance safety of operation.
• Managing, coaching, mentoring, developing staff to achieve prescribed objectives.
• Evaluate and recommend new technology enhancements to the operational process that result in improved efficiency and quality.
• Ensures facility is maintained to industry regulatory specifications, if required.
• Continuously develop and support Performance Coaching and Observation program (PCO) for operations team.
• Support and enhance workforce optimization program (WFO) to drive improved Units Per Labor Hour Performance.
• Responsible to identify, review and then follow internal policy to make contract revisions.
• Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations.
• Manages at least 2 full time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
• Developing, implementing and directing; equipment preventative maintenance programs, safety programs, and facility building/grounds maintenance programs.
• On-going management of facility fiscal performance (Profit and Loss), yearly budget preparation.
• Monitoring and ensuring departmental/facility performance metrics are met in a timely and cost effective manner.
• Monitoring facility purchasing process to include: auditing, guideline compliance, and approval; creating programs to maximize cost saving for the Company and customers.

You might be a great fit if....
Education/Experience

• Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.
• A proven track record of mentoring and development of direct reports and subordinates.
• Demonstrated self-confidence, particularly with client relationships; strong relationship building skills.
• A minimum of eight (8) years of proven management experience, preferably in a large, high volume logistics environment responsible for WMS, QDM, LMS, WFO, PCO, P&L and talent management of managers.
• Ability to interact effectively at multiple levels, in support of our customer relationships.
• Bachelor's Degree in Logistics, Industrial Engineering, or other related operations discipline is strongly preferred. Alternatively, military rank at E-8-9/ or O3-O5.
• Span of control is at facility level.

Competencies
Interpersonal Effectiveness - Have positive and dynamic management style, combined with superior communication skills and high credibility; able to gain followership and attain buy-in from internal stakeholders; capable of successfully navigating a complex organizational matrix. Successfully communicate business strategy, objectives and performance for external customer updates.
Business Knowledge - Thorough understanding of relationships among markets, customers, competitors, and financials, develops plans and ensures resources are in place to support the Company's strategic plan.
Change Management - Acts as a change agent looking for opportunities to continually improve processes and workplace. Values innovation, encourages creativity among teammates, and is willing to take calculated risk to make positive change happen. Regularly elicits new ideas from teammates and actively involves him/her and others in change to ensure cooperation and commitment. Ability to facilitate process improvement activities with customer engagement and feedback.
Talent Development and Management - Be a "player-coach" and proven manager/developer of people; capable of hiring, managing, developing and motivating strong teams.
Results Oriented - Possess a collaborative, yet relentless approach to process improvement and team management in order to achieve best in class results, especially around cost, cycle time/throughput, and customer service.
Customer Management - Develop, foster and grow positive and professional relationships with executive level customers and colleagues.
Physical/Cognitive Requirements
With or without accommodation:

• Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
• Ability to follow policies and procedures.
• Ability to use hands to manipulate, handle, or feel.
• Ability to lift/carry items less than 40 pounds.
• Ability to read, write and interpret information.
• Ability to sit/walk/stand for up to 10 hours per day.
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
• Ability to add, subtract, multiply and divide.

ADA - FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
FedEx Logistics, Inc. and its subsidiaries are equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].
Job ID: 49197
Schedule: Full-time