Full Time Receptionist, Visitor Engagement

The Museum of Modern Art is currently accepting applications for a full-time Receptionist. Reporting to the Visitor Engagement Department Manager, the Receptionist demonstrates exceptional custom service skills by warmly greeting all visitors to the Museum’s reception areas (staff, staff guests, Museum guests, members, trustees, VIPs, groups, messengers, study center and library users.

Responsibilities:

• Receives and distributes incoming/outgoing packages, postal and interoffice mail, Federal Express and UPS packages, and deliveries. Maintains delivery logs. Distributes brochures, applications, and other written materials to guests upon request.
• Maintains statistical data and generates regular reports on incoming calls and e-mails.
• Answers Museum phone calls with warmth and enthusiasm. Provides general information on admission fees, hours of operation, policies, exhibitions, film schedules, transportation, directions, staff telephone numbers, fax numbers, etc. Transfers calls to MoMA departments as needed.
• Maintains the Museum’s general e-mail box. Replies to general inquiries in a pleasant tone and timely manner, forwards correspondence to departments as needed, tracks departmental responses. Sends and receives staff emails, accesses MoMA web site and staff directory for visitor queries and the Internet for work-related research.
• Answers and forwards all calls to the Museum switchboard expediently to appropriate MoMA departments and staff members.
• Assists in coordination of departmental customer service training initiatives, including the daily MoMA MeMO, new hire orientation packets, and information sheets.
• Maintains visitor log and carefully registers guests according to security procedures (e.g., issues the appropriate security guest pass or sticker). Announces visitors to staff via telephone or e-mail and directs visitors to them to Museum offices.
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Must be available to work weekends.
• Prior receptionist/office experience.
• Flexible and able to work in a fast-paced environment.
• Bachelor’s degree and six months or more prior customer service experience or equivalent.
• Strong organizational and attention to detail.
• Excellent writing skills.
• Exceptional communication and customer service skills, both face-to-face and over the phone.
• Proficiency with one or more languages in addition to English preferred.
• Proficiency with Microsoft Office Suite and Google Docs.

Salary: The salary for this position is $23.64 per hour.

Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.

Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

This is a unionized position at MoMA with covered employees represented by Local 2110, UAW, AFL-CIO.