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Front Desk Agent - Embassy Suites Denver Downtown
Company | Sage Hospitality Group |
Address | Denver, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-21 |
Posted at | 1 year ago |
The Embassy Suites by Hilton Denver Downtown and Convention Center
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be fluent in oral and written English.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to read written communiques and monochrome computer screen.
- Employee Assistance Program
- Complimentary Employee Meals
- Free On-Site Parking
- Hotel Discounts (Both Hilton & Sage Portfolio)
- Basic Life and AD&D Insurance
- Medical, Dental, & Vision Insurance
- Employee Recognition Events/Prizes
- Sage Restaurant Concepts 25% Discount
- Health Savings and Flexible Spending Accounts
- Opportunities for Career Growth and Development
- Sage Saving Spot
- Paid Time off for Vacation, Sick Time, and Holidays
- 401(k) with Employer Matching
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