Front Desk Specialist, University Counseling Center

The University Counseling Center (UCC) is recruiting for a Front Desk Specialist to staff the front reception desk and provide administrative support to the UCC training team. The UCC Front Desk Specialist is responsible for greeting clients, answering phones, scheduling clinical appointments, and adhering to professional client and counselor confidentiality. The successful candidate will possess excellent customer service skills, strong attention to detail, good organizational skills, and the ability to effectively multi-task and handle stressful situations. Additionally, the successful candidate will demonstrate skills in dealing appropriately with confidential information and setting appropriate professional and personal boundaries.
Successful completion of a background check is required prior to hire, which is paid for by the UCC.
One year of education may be substituted for two years of experience.
Enrolled U of U students may not apply due to the International Association for Counseling Services (IACS) accreditation standards.
An excellent benefits package is included (see here for a full description of the benefits package):

Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Nearly Continuously: Office environment.

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.