Front Desk Reception Jobs

Title: Front Desk Reception

Reports to: Front Desk Manager

Purpose of Position: Receives all incoming calls to the Crossroads main telephone number. Assists callers and directs calls to the appropriate departments or individual. Monitors completion of intake paperwork and completeness of entries into the Homeless

Management Information System and completes administrative tasks as assigned.

Current opening: Part-time Saturday & Sunday 3pm-11pm

Duties and Responsibilities:

• Advocates for the mission of the organization and promotes the vision and direction of the agency’s values.
• Greets donors and other visitors with a customer service focus and directs them to the appropriate department/follows up on requests.
• Provide coverage for Front Desk on a daily basis
• Complete other administrative tasks as needed.
• Answers calls on the main Crossroads telephone line.
• Timely completion of all related documentation and paperwork.
• Input client and program data into online database.
• Provides basic information regarding services available from Crossroads and other community agencies to callers and walk-ins
• Researches information and makes referrals to other community agencies.
• Other duties as assigned.
• Monitors and places orders for office supplies in Adult Services.

Experience and Education:

• Demonstrated sensitivity to people experiencing crisis.
• Strong customer services skills.
• Ability to work well with other professional groups and community agencies.
• Strong computer skills including experience with Microsoft Office and with data entry.
• Demonstrated ability to work well with diverse groups of people.
• Minimum of 2 years’ experience in related position or field.
• Demonstrated problem solving ability.
• High School diploma or GED required

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work environment: An environment of high stress and fast pace. The noise level is often moderate to loud. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery
• Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying,] speaking, listening

COVID-19 considerations

All new employees must show proof of vaccination or be willing to start the vaccination process prior to their hire date.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/