Front Desk Clerk Jobs

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• Responsible to maintain the security of cash, credit card transactions, and guest information.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Perform other duties as assigned.
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Issue, control and release guest safe-deposit boxes.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.

• Ability to speak, read, and write fluent English; other languages beneficial.
• Experience with Microsoft Office and Opera systems preferred.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• One year of previous hotel experience, or retail customer service preferred.
• Will be required to work mornings, evening, weekends, and holidays.
• Previous background from the extended stay industry preferred.
• May be required to obtain a TIPS certification.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• High School diploma or equivalent required.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to obtain a ServSafe certification.

• Educational Assistance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Health Savings Account with Company Match
• Sonesta Hotel Discounts
• Paid Parental Leave