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Patient Access Representative I (Dental Front Desk)
Company | OLE Health |
Address | , Napa, 94558, Ca |
Employment type | FULL_TIME |
Salary | $21.92 - $24.36 an hour |
Expires | 2023-10-03 |
Posted at | 8 months ago |
POSITION TITLE: Patient Access Representative I (Front Office)
DEPARTMENT: Patient Access (Dental)
REPORTS TO: Patient Access Supervisor
SUPERVISION GIVEN: None
LOCATION: South Napa, CA
FTE: 40 hours a week (Mon to Fri, 8am to 5pm)
About OLE Health
Since 1972, OLE Health has provided comprehensive care to all individuals regardless of insurance or ability to pay. OLE’s Health offers primary care, dental, optometry, and behavioral health services and embraces a patient-centered model of care. By emphasizing care coordination across departments, as well as referral and enrollment services, we ensure all the patients’ health and well-being needs are met. OLE Health has six health centers across Napa and Solano County and serves 40,000 patients annually.
In 2022, OLE Health was named as one of the top 100 places to work by the North Bay Business Journal, recognized for quality by the federal Health Resources and Services Administration, and awarded for Nonprofit Excellence by the Center for Volunteer and Nonprofit Leadership. If you’re looking to join a passionate team focused on serving its community, then consider applying for a position with OLE Health.
JOB SUMMARY: The Patient Access Representative I (Front desk) at OLE Health in Napa, Ca is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Patient Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
KNOWLEDGE OF WORK
DUTIES AND RESPONSIBILITIES
EDUCATION, EXPERIENCE, TRAINING
- High School Diploma or General Education Degree required.
- Bilingual (English/Spanish) required; written and verbal.
- Entry level position; one year of experience in a healthcare setting preferred.
- Strong analytical and problem-solving skills and attention to detail required.
- Must certify and remain current in CPR certification.
- Data entry skills, Microsoft Office, and Electronic Health Record system preferred.
- Valid Driver’s license required.
BENEFITS
- Employer covers 100% of Dental + Vision premiums for employees only
- 16 days of PTO (Vacation & Sick)
- Medical, Dental, Vision Coverage
- Employer covers 85% of employee medical premium and 55% of dependent medical premium
- Employer covers 100% of Dental + Vision premiums for employees only
- 4% Employer Match for 403(b) retirement plan
- 10 Paid Holidays
- Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
- Employer covers 85% of employee medical premium and 55% of dependent medical premium
- Employer contribution for Health Savings Account
- Flexible Spending Account (FSA) and Limited FSA Options
- Life & Accidental Insurance Coverage
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