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Patient Access Representative I (Dental Front Desk)

Company

OLE Health

Address , Napa, 94558, Ca
Employment type FULL_TIME
Salary $21.92 - $24.36 an hour
Expires 2023-10-03
Posted at 8 months ago
Job Description

POSITION TITLE: Patient Access Representative I (Front Office)

DEPARTMENT: Patient Access (Dental)

REPORTS TO: Patient Access Supervisor

SUPERVISION GIVEN: None

LOCATION: South Napa, CA

FTE: 40 hours a week (Mon to Fri, 8am to 5pm)


Pay Range: $21.92 To 24.36 Hourly

About OLE Health

Since 1972, OLE Health has provided comprehensive care to all individuals regardless of insurance or ability to pay. OLE’s Health offers primary care, dental, optometry, and behavioral health services and embraces a patient-centered model of care. By emphasizing care coordination across departments, as well as referral and enrollment services, we ensure all the patients’ health and well-being needs are met. OLE Health has six health centers across Napa and Solano County and serves 40,000 patients annually.

In 2022, OLE Health was named as one of the top 100 places to work by the North Bay Business Journal, recognized for quality by the federal Health Resources and Services Administration, and awarded for Nonprofit Excellence by the Center for Volunteer and Nonprofit Leadership. If you’re looking to join a passionate team focused on serving its community, then consider applying for a position with OLE Health.

JOB SUMMARY: The Patient Access Representative I (Front desk) at OLE Health in Napa, Ca is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Patient Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.


KNOWLEDGE OF WORK

Ability to work at multiple sites as needed and perform all necessary tasks

Knowledge of programs, insurances and access, eligibility guidelines and applications (including Medi-cal, CDP, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale)

Ability to recognize problems, collect data, and establish facts

Able and sensitive to the needs and situations of multi-cultural populations from a variety of income levels

Knowledge of customer service best practices

Ability to work in a fast-paced environment and multitask

DUTIES AND RESPONSIBILITIES

Creates and updates computerized patient records in the electronic health records system

Schedule appointments as needed, according to policies and guidelines

Capture patient demographic information, insurance information, structured data into Electronic Health Records with each patient encounter, scan all forms into Electronic Health Records as applicable and appropriately change check in status

Verify insurance eligibility through proper insurance variation systems and updating payor codes

Ensure required forms are completed and signed; provide assistance to patients in completion of applicable forms

Collect and post co pays, payments, existing balances, and provide necessary receipts

Reconcile monies with day sheet detail report and ensures safe keeping of all cash, checks and credit cards transactions received

Prompt follow up of telephone encounters/actions

Open incoming mail and process or direct as appropriate. Review and distribute incoming faxes, rerouting if necessary (at some locations)

Keep log of all patients given Presumptive Eligibility and submit to State on a weekly basis (Perinatal Services only)

Follow managed care procedures, as applicable to obtain authorization for services in order to ensure payment and reduce denials.

Attends routine department meetings, in service trainings, and other meetings as required to maintain professional growth and comply with the organization policy

Verify accuracy of information, obtain necessary consents, and documentation on all patients upon registration and scheduling.

Responsible for greeting patients professionally on the phone or in person and driving a positive and personal patient/customer service experience.

Provide assistance during training of the new staff.

Perform other duties as assigned

EDUCATION, EXPERIENCE, TRAINING

  • High School Diploma or General Education Degree required.
  • Bilingual (English/Spanish) required; written and verbal.
  • Entry level position; one year of experience in a healthcare setting preferred.
  • Strong analytical and problem-solving skills and attention to detail required.
  • Must certify and remain current in CPR certification.
  • Data entry skills, Microsoft Office, and Electronic Health Record system preferred.
  • Valid Driver’s license required.

BENEFITS

  • Employer covers 100% of Dental + Vision premiums for employees only
  • 16 days of PTO (Vacation & Sick)
  • Medical, Dental, Vision Coverage
    • Employer covers 85% of employee medical premium and 55% of dependent medical premium
    • Employer covers 100% of Dental + Vision premiums for employees only
  • 4% Employer Match for 403(b) retirement plan
  • 10 Paid Holidays
  • Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
  • Employer covers 85% of employee medical premium and 55% of dependent medical premium
  • Employer contribution for Health Savings Account
  • Flexible Spending Account (FSA) and Limited FSA Options
  • Life & Accidental Insurance Coverage