Front Desk Sales Associate / Customer Service

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage San Mateo is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Our Brand Promise

To better the lives of everyone we touch.

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional customer service experience for all the clients every time they enter the studio.
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Please note that this is NOT a remote position.
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Being the first and final face of hospitality, whether on the phone or in the studio

Skills

• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.

Qualifications

• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.

Studio Specific Benefits

• AFLAC insurance
• A complimentary monthly massage at the studio (when working 20+hours per week)
• CalSavers Roth IRA
• Commission based on membership programs sold
• Pay $17.00+ per hour depending on experience

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.