Front Desk Clerk / Housekeeper

Front Desk Clerk Duties: * Welcome guests. * Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards. * Directs guests to room by showing location on hotel map; * Conveys information to guests by receiving and transmitting messages, mail, packages, etc. * Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel. * Maintains records by entering room and guest account data. * Collects revenue by entering services and charges; computing bill; obtaining payment. * Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements. Housekeeping Duties:

• Maintains cleaning schedule priorities by following room assignment list; servicing rooms requesting early cleaning first. * Announces presence by knocking on room doors; returning at a later time to occupied rooms. * Makes bed by removing and replacing sheets and pillow cases, checking blankets and bedspreads for soiling; replacing soiled items. * Removes miscellaneous debris by removing trash, newspapers, room service trays * Refreshes bath area by cleaning tub, toilet, and sinks; removing used towels and bathmats; replacing bath linens. * Replenishes room supplies by restocking toiletries and stationery supplies. * Cleans floors by sweep/mop. * Maintains furnishings by dusting and polishing furniture, cleaning and polishing glass surfaces. * Conserves energy turning down air conditioning and heat of unoccupied rooms. * Maintains room availability by notifying the office of room readiness. * Keeps supplies ready by restocking housekeeping cart at end of shift. * Maintains safe, secure, and healthy work environment by following standards and procedures, complying with security regulations. Skills/Qualifications: Customer Service, Teamwork mindset, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening