Front Desk Concierge Jobs

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
The Front Desk Concierge’s main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Front Desk Concierge will work closely with the site team ensure they are providing exemplary customer service, the day to day operations are being managed and client needs are addressed in a professional and timely manner.
Job Responsibilities
Greeting and Point of Contact
Manage front desk, day users and visitor’s check-in and check-out of the space in line with agreed customer welcome process
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Client Management
Assist with client needs and inquiries. Escalate issues to proper channels to ensure quick and timely resolution
Create and distribute personalized client welcome packet
Manage keycard activation and deactivation in line with key handing procedure
Floor Operations and Management
Manage common spaces throughout the day
Manage meeting room facilities available to clients and extended to local businesses and tenants
Assistance with AV setup as needed
Manage mail and package acceptance, incoming and outgoing
Assist with building operations and maintenance as needed
Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher
Managing and ordering kitchen and office supplies as needed
Identify issues for escalation to the Center Manager and the Community Manager
Perform additional duties as required by Center Manager
Qualifications
Strong planning and organizational skills
Excellent interpersonal and communication skills
Takes initiative and anticipates needs of clients and members
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client request
Motivated self-starter and creative problem-solver who is able to work with minimal supervision
Proactive, approachable and solution-focused
Professional demeaner and appearance
Flexible and adaptable
Punctual and consistent
Computer literacy, specifically MS Office applications and Internet
Commitment to company values
Requirements
Bachelor’s degree or equivalent work experience
Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 1-3 years of experience
Demonstrates project management skills
Able to understand and work with the variety of hardware and software applications that our space depends on
Passion for the local entrepreneurial community
Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
Displays a high-level of ethics, empathy and dependability
Previous community involvement or networking experience is preferred
What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package. With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.