Front Desk Assistant Manager

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

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The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Front Office team as a Front Desk Assistant Manager!

Essential functions of the job:

• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are re conciled with proper approvals and endorsements.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).

Non-Essential functions of the job:

• Works closely with Door/Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff and lobby coverage.
• Work closely with Concierge team to ensure that all guest special requests and needs are met and customized to their preferences.

Preferred Qualifications and Skills:

• 2-3 years luxury hotel, supervisory experience.
• Detail oriented focus
• Strong managerial and supervisory skills.
• Proven leader
• Experience with computers and knowledge of key front office PMS is a must
• Superior guest service and salesmanship skills
• Computer literate
• Excellent analytical and organizational skills
• Requires reading, writing and oral proficiency in the English language.
• College degree in Hospitality preferred.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

At the Four Seasons, we pride ourselves on offering a supportive and inclusive work environment, where our employees are valued and appreciated for their hard work and dedication. As a member of our team, you'll have the opportunity to work with some of the best and brightest in the hospitality industry, providing our guests with exceptional service and creating unforgettable experiences.

If you're looking for a challenging and rewarding career in hospitality and are passionate about delivering exceptional service to our guests, we'd love to hear from you.

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Some Benefits Four Season Employees enjoy:

• 401(k) Retirement Matching Plan
• Complimentary Employee Meals
• Vacation & Paid Sick Time Off
• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• Educational assistance programs, as well as in-house training workshop for all employees.
• Highly competitive salaries and incentives
• Ability to experience our hotels as a guest through the Employee Travel program

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.