Front Desk Agent / Receptionist

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What the role is

You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day. Change is your ally and the creativity of your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.

What you will be doing

• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To administer the general petty cash system and float in an accurate manner
• To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• Interact with customers, take orders and serve snacks and drinks
• Collect and register payment accordingly and manage the reservations in the PMS System. Issue guest rooms cards.
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
• To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
• Providing a friendly, welcoming, and efficient service to all guests, in line with our vision and values on customer satisfaction
• Comply with all food and beverage regulations
• Ensuring the best experience of all customers
• Offering all Selina services such as tours, shuttle buses and rentals to customers
• To undertake all training as required (eg, first aid, health and safety, customer service).

What you need for the role

• Fast learner
• English language required
• Customer service skills
• Ability in solving problems
• Ability to work under pressure
• Previous experience with dealing with clients

Additional information:
Selina is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, colour, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.