Front Desk Clerk / Guest Service Representative - Part Time 3P-9P Sundays And 5-9P Or 10P Mondays & Tuesdays

US: The Embassy Suites Nashville at Vanderbilt, managed by Moody National Management LP, is looking for a Full Time Customer Service Focused Front Desk Agent to join our team. Our dream candidate would be available from 7AM-3PM.

YOU: You build genuine and authentic connections with every guest, either for one day or sometimes a lifetime. You can instantly build rapport and make a difference in someone’s life in just one interaction.

ALSO: For full-time associates we offer competitive pay, paid time off, and comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.

MOST IMPORTANTLY: We are offering career opportunities, not just jobs. If you are scared, or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear. If you are smart you can learn what you need. In addition, if you want to start a career in hospitality we will train the right person!

LAST THING: Don’t ignore this opportunity. Apply Now!

The Embassy Suites Nashville at Vanderbilt, managed by Moody National Hospitality Management, is looking for a Full Time Front Desk Clerk to join our team. We offer competitive pay, and a fun, challenging work environment.

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

• Other duties as assigned.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

Job Specifications:

• Ability to work well in a team environment
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent written and verbal communication skills
• Ability to follow corporate standards and procedures
• Exceptional problem solving skills
• Excellent organizational and planning skills
• Excellent command of the English language; second language proficiency desirable.
• Ability to maintain customer focus
• Hotel Front Desk experience preferred, Hilton OnQ experience is a plus

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This position works indoors.

Education

Preferred

• High School Diploma / GED or better

Skills

Preferred

• Multitasking
• Customer Service
• Planning & Organizing
• Teamwork
• Communication

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals