Front Desk Agent - Starting At $22.10/Hour

Job Summary
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities
Qualifications

• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
• Experience in a hotel or a related field preferred.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Must be able to convey information and ideas clearly.
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to participate in the creation of an enjoyable work environment
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
• High School diploma or equivalent required; College course work in related field helpful.
• An operational knowledge of Microsoft Office suite
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

Responsibilities

• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Have knowledge of and assist in emergency procedures as required.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Approach all encounters with guests and associates in a friendly service oriented manner.

Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Now offering Daily Pay! Ask your Recruiter for more details
• Term Life and AD&D Insurance
• Employee Assistance Program
• 401k Retirement Plan
• Paid Time Off
• Short-Term and Long-Term Disability Income

2022, 2021 TRIPADVISOR CERTIFICATE OF EXCELLENCE
A SEATTLE HOTEL STEPS FROM THE WATERFRONT EXPERIENCE LEGENDARY LUXURY
Ideally situated steps from the iconic Pike Place Market, Hotel 1000 is your gateway to an immersive Seattle experience. Thoughtfully designed with comfort in mind, our accommodations embrace modern elegance with practical sensibility. We deliver personalized service, so every trip is one-of-a-kind.