Front Desk Agent Jobs

WE ARE

The Edgewater is Seattle's only over-water hotel where rock'n'roll history meets Pacific Northwest luxury. A part of Noble House Hotels and Resorts--a curated collection of one-of-a kind hotels, resorts, and adventures. We provide our guests with exceptional service and the most memorable experiences.

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us The Edgewater Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

The Edgewater is an independent boutique, one of kind, 223 rooms iconic hotel with 11,000 sq ft of meeting space.

A day in the life…

• Provide excellent guest service and problem resolution to AAA Four Diamond standards.
• Keen eye for detail! - complete checklists, run reports, handle cash and other payments, make reservations for walk ins.
• Problem solver! Collaborate and communicate with the team and other departments on guest requests and speedy resolution of guest concerns
• Check guests in and out.
• Thrives off finding a way to yes for the guest, using good judgement and strong communication skills.

You own this if you have…

• Experience using POS, Microsoft office, and other online software programs
• Hotel experience with a similar property (preferred)
• Springer Miller or other hotel systems knowledge
• Juggled many tasks and priorities -calm in the face of a storm!
• Personable and professional phone demeanor
• Exceptional customer service experience and computer skills
• Demonstrated skill in building rapport quickly and positively

Requirements

• A minimum of 1 year of front office or related work experience is preferred
• High School or equivalent

We’ve got you covered…

Benefits

The Edgewater Hotel is proud to offer a variety of benefits to support employees and their families, including

Our employees are our most important asset and that’s reflected in our benefits.

• Career growth opportunities and Recognition Programs
• Retirement plan - 100 % Employer paid
• Passport discounts program – Enjoy the discounts to various local restaurants, retail and different other stores.
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)
• Paid time Off -Holidays/Personal/Vacation/Sick
• Health Benefits Package-Medical/Dental/Vision - $50/month individual or full family
• Valet parking - $4/day
• Commuter spending reimbursement - 50% of bus and ferry transportation reimbursed or up to $75 a month.
• Complimentary meal with paid breaks

Shift

Flexible schedule – Day (06:00AM-02:00PM), Swing (10:00AM – 06:00PM), Night(04:00pm – 11:00pm)

Pay Range

Hourly - $22/hour