Fraud & Claims Operations Manager

About This Role
\Personal Lending - Wells Fargo's Personal Lending organization is comprised of the company's new Flex Loan product, its unsecured personal loan product as well as the Wells Fargo Retail Services business. Personal Lending is transforming the way we engage with our customers through innovative digital solutions that enhance our customer experience.
Wells Fargo is seeking a Fraud & Claims Operations Manager...
In This Role, You Will

• Manage allocation of people and financial resources for Fraud and Claims Operations
• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
• Make decisions and resolve issues regarding fraud and claims to meet business objectives
• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
• Mentor and guide talent development of direct reports and assist in hiring talent
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

Required Qualifications:

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Desired Qualifications:

• Strong attention to detail and solid problem-solving skills
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Experience conducting meetings, presentations and status reporting
• Ability to develop partnerships and collaborate with other business and functional areas
• Strong analytical skills with high attention to detail and accuracy
• 1 year plus of management experience
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• This position has a hybrid schedule

Posting Locations:

• Relocation assistance is not available for this position
• A -Sky view building, Des Moines (137708)

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Reference Number
R-265517