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Professional 4, Fraud Operations Jobs

Company

Green Dot Corporation
Address , Remote
Employment type FULL_TIME
Salary $67,200 - $102,700 a year
Expires 2023-10-16
Posted at 8 months ago
Job Description
We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
Summary
We are seeking a highly skilled and motivated Fraud Professional to join our team. As a Fraud Professional, you will provide essential support to our fraud prevention program, ensuring the smooth execution of fraud prevention initiatives and assisting in the overall management of our fraud prevention efforts. Your exceptional organizational skills and proactive approach will contribute to the success of our fraud prevention program and help safeguard our customers.
Responsibilities
  • Perform other duties as needed.
  • Attends Fraud meetings with Sr. Fraud leadership team.
  • Utilizes custom and standard software programs as well as manual research efforts to review and analyze transactions and customer records in search of fraudulent activities.
  • Plans and oversees enterprise-level Fraud support and service activities for products and services.
  • Drives investigations for suspected fraudulent transactions and communicates appropriate action for resolution.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Partners with Sr. Fraud Management team and other groups such as financial institutions, legal counsel, and law enforcement in the implementation of policies and evaluation of specific fraud-related issues and prevent fraudulent online customer-related activity.
  • Identifies trends to link transactions to known fraudulent activity.
  • Gathers feedback and works with various departments to develop and implement tools and process improvements to enhance efficiency and effectiveness identifying and preventing fraud.
  • Manages all Fraud escalations by collaborating and coordinating across functional areas of the company, including but not limited to Fraud Investigators, Sales, Customer Support, Legal, Engineering, Finance, Training, and/or other support groups.
  • Develops strong relationship and understanding of client business and delivers excellent Fraud Management services.
Requirements
  • Natural talent for organizing, coordinating, collaborating, problem solving, and tracking.
  • Strong written and verbal communication skills.
  • Bachelor’s degree preferred.
  • Proficient in using MS Office products: Excel, Word, PowerPoint, and Outlook
  • Must be able to work on their own with general supervision and little guidance.
  • Strong ability to communicate, present and influence key stakeholders at all levels of an organization, leading presentations, and business discussions across all stakeholders both internally and externally.
  • Excellent time management skills with the ability to prioritize activities in a dynamic, fast-paced environment.
  • Proven ability to present and partner with senior and executive leadership.
  • Ability to understand the direction of the team and company and make recommendations that are in line and achieve operation and tactical goals.
  • Minimum 5 years of fraud, customer service and/or account management experience required.
  • Highly knowledgeable in general fraud scenarios
  • Ability to work effectively in a team environment, at various levels and with various departments as needed to achieve results and deliver on commitments.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Strong ability to work on complex issues and exercise judgement to solve them.
POSITION TYPE
Regular
PAY RANGE
The targeted base salary for this position is $67,200 to $102,700 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.