Analyst Fraud Operations Jobs

Agility: Responds to changes as they occur.

Analytical Thinking: Identifies critical relationships in information

Decision Making: Makes decisions in vague situations

Fraud Detection and Control: Demonstrates introductory understanding, directing people to the appropriate source for further information.

Problem Solving: Solves standard problems

This is a role working out of our office in Atlanta, GA

•Minimum of 3 years of experience in SAS Fraud Analytics

•Strong analytical skills and the ability to identify patterns and trends in complex data sets.

•Knowledge of fraud prevention tools and techniques.

•Strong attention to detail and the ability to prioritize and manage multiple projects simultaneously.

•Experience with SQL and other programming languages is a plus.

DHS - SAS Fraud Analyst

Bachelor’s degree (or higher) in criminal justice, accounting, finance, or closely related discipline.

Demonstrated experience organizing, prioritizing, and handling multiple tasks with a high level of efficiency.

Excellent communication skills (oral, written, presentation).

Suspicious Activity Report (SAR) writing experience, including writing, updating, and submitting.

Strengthen the development and execution of loss prevention and recovery strategies.

Analyze, identify, and communicate to leadership the links between fraudulent transactions to prevent current or future exposure.

Strongly Preferred: Extensive work in Fraud Investigation operations, knowledge in BSA, and have experience building out fraud dispute management team.

Process change management, leveraging data to drive insights and improvement.

Develop fraud dispute management process and identify capability needs.

Lead, develop, and drive Operational visions to support responsible business growth and Member experience.

Passionate about Member experience and identify and resolve Member complaint pain points through process augmentation leveraging technology.

Develop operational controls and oversight for both onshore and offshore Operations.

Strongly Preferred: Extensive work in Fraud Investigation operations, knowledge in BSA, and have experience building out fraud dispute management team.

Process change management, leveraging data to drive insights and improvement.

Develop fraud dispute management process and identify capability needs.

Lead, develop, and drive Operational visions to support responsible business growth and Member experience.

Passionate about Member experience and identify and resolve Member complaint pain points through process augmentation leveraging technology.

Develop operational controls and oversight for both onshore and offshore Operations.

Strongly Preferred: Extensive work in Fraud Investigation operations, knowledge in BSA, and have experience building out fraud dispute management team.

Process change management, leveraging data to drive insights and improvement.

Develop fraud dispute management process and identify capability needs.

Lead, develop, and drive Operational visions to support responsible business growth and Member experience.

Passionate about Member experience and identify and resolve Member complaint pain points through process augmentation leveraging technology.

Develop operational controls and oversight for both onshore and offshore Operations.

Strongly Preferred: Extensive work in Fraud Investigation operations, knowledge in BSA, and have experience building out fraud dispute management team.

Process change management, leveraging data to drive insights and improvement.

Develop fraud dispute management process and identify capability needs.

Lead, develop, and drive Operational visions to support responsible business growth and Member experience.

Passionate about Member experience and identify and resolve Member complaint pain points through process augmentation leveraging technology.

Develop operational controls and oversight for both onshore and offshore Operations.

Tuition reimbursement and educational assistance

Minimum two years experience in a financial field, within BSA/AML and fraud detection capacity.

BSA, CFE, CAMS, or related certifications preferred.

401(k) plan including employer match

Employer-paid short-term and long-term disability and life insurance

Salary Range: $23.00 to $25.00

5+ years experience including fraud, project management or continuous improvement role(s) in an operations environment

Prior background in Project Management or Continuous Improvement a plus

Bachelor’s Degree (or equivalent experience in relevant roles)

Experience with MicroSoft Office and Google suite products

Leverage analytics, data and appropriate lean tools to guide decision making, resourcing and prioritization of work.

Lead root cause analysis, and deep dive investigations to drive business goals and KPIs.

5 to 8 years experience in fraud analysis, trust and safety, risk management, or related fields

Manage all aspects of payments related disputes

Strong analytical and problem-solving skills, with the ability to analyze large data sets and identify trends

Excellent written and verbal communication skills, with the ability to communicate complex issues to a variety of audiences

Knowledge of relevant industry regulations and standards, such as the Federal Communications Commission (FCC) regulations, is a plus

Develop and optimize fraud detection rules related to identity, payments, and voice and messaging schemes

Track fraud events, including losses and recoveries, and provide management reporting.

Two or more years of experience in fraud within the banking industry required.

Experience with Verafin required, and Navigator Premier preferred.

Investigate potentially fraudulent activities identified by Bank systems or forwarded by internal teams.

Perform other job-related duties as assigned.

Ability to analyze policies, procedures, and data, and provide recommendations to mitigate risk and enhance fraud prevention measures.

Communicate with Fraud management on internal control deficiencies detected during the account monitoring/investigative processes

Maintain knowledge of the bank’s products, services, customers and geographic locations, and the potential fraud risks associated with those activities

Prior banking experience in either Retail Banking or Compliance preferred

Working knowledge of local, state, and federal regulatory rules and processes governing fraud investigations

Excellent verbal and written communication skills

Working knowledge of equipment, policies, procedures, and strategies needed to support fraud prevention and investigative operations

Continuing education and corridor travel benefits

Become an expert on Remitly's fraud data, product experiences, policies, and systems

Build a unified understanding of how fraud data, customer experiences, and goals align

5+ years in a product analyst role or similar full-time, professional experience

Bachelor's degree in mathematics, engineering, economics, or another quantitative field (or equivalent additional experience)

Practical work experience with Bayesian or Frequentist experimentation

Minimum 5 years of fraud, customer service and/or account management experience required.

Excellent time management skills with the ability to prioritize activities in a dynamic, fast-paced environment.

Develops strong relationship and understanding of client business and delivers excellent Fraud Management services.

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Highly knowledgeable in general fraud scenarios

Strong written and verbal communication skills.

Proficient PC skills, proven experience with email software and the Internet.

Monitor Debit Card Fraud using Visa Risk Manager and Fraud Center. Review systems daily and determine suspicious transactions or fraudulent activity.

Excellent oral and written communication skills mandatory.

Proficient in letter writing using business letter skills

At least one year of office related experience in a fast-paced, customer service environment required.

One year of banking experience preferred.

Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.

Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.

Banking and/or Credit Card experience – Required

Broader work or accountabilities may be assigned as needed.

Knowledge of banking products, services, processes, and organization is an asset.

Verbal & written communication skills - Good.

Knowledge and understanding of fraud review or loss prevention

Excellent verbal, written, and interpersonal communication skills

Ability to research and report on a variety of issues using problem solving skills

Strong organizational, multi-tasking, and prioritizing skills

Working knowledge of bank systems including Hogan, Store Vision Platform (SVP), Image Browser (OIB), MARS, Universal Workstation (UW)

Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Stay current with industry best practices, emerging trends, and new technologies related to fraud prevention and risk management.

Participate in regular meetings and discussions to share insights, findings and collaborate on improvements to the overall risk management strategy.

Bachelor's degree in a relevant field or equivalent work experience.

Strong analytical skills with the ability to interpret data, identify trends, and draw actionable conclusions

Effective communication skills to collaborate with cross-functional teams and present findings to both technical and non-technical stakeholders

Experience with data analysis and programming languages (e.g., Python, SQL) is a plus.

Technical or trade school certificate in business or computer science, or equivalent work experience

Five or more years of job-specific work experience

Experience working with internal/external customers

Excellent verbal and written communication skills

Exceptional computer skills, especially Microsoft Office applications

This is a remote position after training is completed. Training will take place onsite in Knoxville, TN.

Excellent problem solving and decision making skills

Must be able to manage objections from clients

Heavy analytical and conflict resolution skills are necessary for this role

This job has not supervisory responsibilities.

Reviews fraud detection reports and on-line queues to identify fraudulent activities.

Identifies ID Theft and fraud red flags and acts accordingly.