Fraud Analyst Jobs

Fraud Analyst 2

The Opportunity

Daikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our FRAUD ANALYST 2 position at our DTTP - Waller, TX location. Work with warranty accounts through email and phone communication to assist in claim entry, claim processing, contract purchasing, assist in audit reviews of claims, answering phone calls through warranty queue, working with HOS agents to assist customers, and any other tasks assigned by the team lead, supervisor, or manager. Will work with different warranty programs, Microsoft Excel, Microsoft Word, and Microsoft Outlook. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submitting your resume.

About DTTP

Daikin Texas Technology Park- has a footprint of 4.23 million square feet under a single roof, and is the third largest factory in the United States. Opened in 2017 as the manufacturing, logistics, and engineering center for Daikin's American subsidiary Goodman, the plant makes heating and air conditioning products sold under the Goodman, Amana, and Daikin brands.

Why work with us?

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there are immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities

May include:

• Use Excel to manipulate and explore data.
• Ensure each distributor is filing claims correctly and work with distributors when needed to help them better understand the claim process and what is required of them.
• Work in cooperation with corporate IT resources to continue to improve Warranty Express and SMP capability and functionality.
• Support Internal Audit with research, data, and reporting when fraud investigations occur.
• Handle all communication via phone and email with assigned warranty accounts
• Work in SMP to manage and maintain claims and extended warranties.
• Adjust dealer rates and address changes in various warranty systems.
• Communicate with dealers and distributors about their warranty behavior.
• Work as a member of a team to reach the collective goal of assisting customers with warranty-related questions and issues.
• Analyze standard and extended warranty claims submitted by dealers/distributors.
• Perform additional projects/duties to support ongoing business needs
• Help facilitate a reduction of claims coming into the manufacturer’s review by auditing and watching the claiming behavior of each distributor.
• Work in the Warranty phone queue.
• Ensure dealers are able to self-submit claims and contracts, if the distributor agrees, and know how to work through the different programs
• Contact homeowners when necessary to research dealer behavior while keeping homeowners unaware of possible fraud.

Nature & Scope:

• Works within knowledge.
• Works within well-defined instructions

Qualifications

Knowledge & Skills:

• Knowledge of the Goodman AS 400 applications including Mapics, Mincron Warranty, Warranty Express, and SMP.
• Strong intellect and aptitude, along with the ability to manage multiple and varied activities.
• Superior ability to understand, analyze, and asses a wide variety of complex warranty rules & Customer requests.
• Excellent written and verbal skills. Must be able to organize and present ideas via phone, email or excel based applications.
• Strong working knowledge of MS Excel and Outlook
• Ability to communicate with a wide variety of customers in various positions.
• Superior ability to understand, analyze and assess a wide variety of complex warranty rules.
• Analytical skills including the ability to interpret information and make sound recommendations.
• Excellent written and verbal skills. Must be able to organize ideas and answers via phone, email or Excel-based applications.
• Good leadership and people skills, effective communication skills, and an ability to prioritize and effectively problem-solve.

Experience:

• 2-4 years

Education:

• High School diploma or GED

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations