Fraud Analyst Jobs

Job Summary:

Front Gate Tickets is North America’s leading software and operations provider for the festival market, granting 4.5M fans access to once-in-a-lifetime experiences on an annual basis. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 150 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans!

Front Gate Tickets is owned by Live Nation Entertainment and acts as Ticketmaster’s festival arm. We are headquartered in Austin, TX but have a mix of local and remote employees on the team and throughout the organization.

WHY YOU SHOULD WORK WITH US:

We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Front Gate, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

THE ROLE:

The Fraud Analyst investigates various forms of fraud and risk by reviewing transactions and accounts. The position will work closely with Customer Service, Client Operations, Compliance and Accounting to mitigate risk. The Fraud Analyst will perform all duties involved in fraud detection including, but not limited to the review of customer transactions, review of fraud claims initiated by customers and/or financial institutions, address verification, use of internal and 3rd party tools, and the review and analysis of information/reports to identify and address all potential credit card fraud, friendly fraud, and other issues that may impact the business in a negative way.

RESPONSIBILITIES:

• Investigate chargebacks and build dispute cases
• Identify whether a transaction is valid or fraudulent
• Protect organization's value by keeping information confidential
• Complete special projects and miscellaneous assignments as assigned
• Examine any cases of actual or suspected fraud and noncompliance
• Identify and communicate potential process improvements to the fraud process
• Complete order screening accurately and in a timely manner
• Contact customers via telephone to verify purchases
• Identify fraud patterns and communicate these to team members and management

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to work independently
• Detail oriented with excellent research, organizational, and problem-solving skills
• Must be detailed oriented and able to think analytically
• Ability to work independently with little supervision
• High school degree or equivalent. Bachelor’s degree a plus.
• Ability to manage multiple projects simultaneously
• MS Office knowledge
• Knowledge of card processing, payment fraud detection or fraud management a plus
• Excellent organizational, communication, presentation, and interpersonal skills
• 1-2 years of experience in risk management, fraud investigation, or chargebacks
• Experience with Fraud mitigation software a plus
• Strong written and verbal communication skills, typing ability, and professional telephone manner
• Ability to understand multiple systems and processes
• Requires open availability to accommodate a 5 day workweek to include Saturday and/or Sunday and holidays. Shifts many change due to business needs

BENEFITS & PERKS:

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• F AMILY: New parent programs & support including caregiver leave and baby bonus, infertility support

EQUAL EMPLOYMENT OPPORTUNITY:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Front Gate Tickets strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Front Gate Tickets recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Front Gate Tickets may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #fgt