Fraud Operations Analyst Jobs

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We Are

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who We’re Looking For

The Compliance Department for Toyota Financial Savings Bank (TFSB) is looking for a passionate and highly motivated Fraud Operations Analyst.

Reporting to the Fraud Operations Manager, the primary responsibility of this role is to identification, evaluation, and disposition of consumer and commercial financial fraud matters including retail banking, mortgage transactions, commercial lending, and indirect auto loans.

What You’ll Be Doing

• Identify the characteristics of fraud when present including identity theft, account takeover, scams, disputes, and all other relevant 1st and 3rd party fraud experienced by online/digital banks.
• Analyze, identify, and communicate to leadership the links between fraudulent transactions to prevent current or future exposure.
• Effectively review fraud alerts. Create and decide timely alerts to fraud cases; ensuring that cases are investigated, and if necessary, escalated and properly dispositioned.
• Identify and recommend enhancements and process improvements based on the assessment of fraud systems and processes.
• Demonstrate intellectual agility to work in an unstructured environment with the ability to organize and prioritize assignments, day-to-day responsibilities, and unplanned action items that must be completed to meet management expectations and compliance deadlines.
• Strengthen the development and execution of loss prevention and recovery strategies.
• Work collaboratively with other business units, architects, business analysts, developers, product managers, visual designers, and/or user experience teams to document requirements, and acceptance criteria, to prioritize, and design services and products to support safe and frictionless customer experience and a robust compliance control environment.

Fraud risk assessments and documentation

• Assist in the annual review and update of Fraud Operations policies and procedures.
• Escalate identified risks in a timely manner to team leadership up to and including the Fraud Operations Manager, the Director of Anti-Financial Crimes Compliance, and the Chief Compliance Officer.
• Support Fraud Operations leadership in the execution of all Fraud Risk Assessments.

What You Bring

• Excellent communication skills (oral, written, presentation).
• Organizational and interpersonal skills.
• Experience with and knowledge of fraud within bank deposit operations, indirect auto lending loan servicing, and/or mortgage operations including applicable regulatory requirements.
• Demonstrated experience organizing, prioritizing, and handling multiple tasks with a high level of efficiency.
• Ability to handle confidential, delicate, and/or sensitive information or situations.
• Bachelor’s degree (or higher) in criminal justice, accounting, finance, or closely related discipline.

Added bonus if you have

• Certified Fraud Examiner (CFE), Certified Financial Crimes Investigator (CFCI), or Certified AML and Fraud Professional (CAMS).
• Suspicious Activity Report (SAR) writing experience, including writing, updating, and submitting.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• A work environment built on teamwork, flexibility, and respect
• Paid holidays and paid time off
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase and lease programs
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Relocation assistance (if applicable)
• Flextime work options based on business needs

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to [email protected].