Fraud Analyst Jobs

Fraud Analyst

Duration: 6-8 weeks (Potential to be extended or brought on permanently)

Looking to hire ASAP!!

Location: Dallas, TX

Hours: CST HOURS: Open to 9-6 or 12-9

Pay Rate: $25-$30/hour

Interview process - 1 round (Hiring Manager likes to interview in mornings). A case study will be sent over and needs to be completed before going into the interview.

FRAUD ANALYST TEMP

*Looking for candidates that have previous digital/payment fraud experience and has worked in the RETAIL space with this role. Someone who understands order management and has approval experience.

KEY RESPONSIBILITIES

• Resolves all issues within established service level agreements
• Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;
• Effectively communicates with customers, banks, and law enforcement agencies;
• Independently determines if transactions are fraudulent and should be accepted or rejected.
• Proactively monitors real time queues and analyses of high-risk transactions from multiple points-of-sale;
• Maintain or exceeds established standards for customer service, and resolves minor issues with little or no supervision, and escalates complex issues as necessary
• Effectively manages incoming communication via multiple channels (phone, email and customer relationship management systems) from both the internal and external customers.

JOB PROFILE

Education:

Bachelor’s degree in Business Administration, Criminal Justice, or other related field.

Licenses, Registration, or Certifications:

Required Experience:

• Strong analytical, quantitative and problem solving skills.
• Knowledge of Credit/Debit Card Regulations, the USA Patriot Act, and their direct impact on the processing and resolution of fraud claims.
• 3 – 5 years of Debit/Credit card experience supporting an Ecommerce or Banking business.
• Proficiency with Microsoft Office Product Suite (Access, Excel, Outlook, PowerPoint, Word).
• Knowledge of fraud management tool Adyen (What they use), Accertify, Forter or similar tool.
• Knowledge of fraud detection software, tools, and strategies for preventing eCommerce fraud and mitigating risk.
• Knowledge of database software and Customer Relationship Management (CRM) tools.
• Knowledge of Social Media channels (Facebook, Twitter, Blogs).
• Must be able to meet tight deadlines and productivity standards.
• Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations.
• Strong written and oral communication skills.

Please submit your resume for immediate consideration!