Founding Csm Jobs

🚀 SellScale

At SellScale, we are reimagining the way companies conduct sales.We use cutting-edge technologies, like GPT-4 and advanced AI, to unlock the full potential of reps and drive more demos with less human work. We are building a future of sales that ispleasurable for prospects,hassle-free for humanreps, andefficient for enterprises.

Current state:“Being an outbound rep is the hardest job in sales”- VP Sales

• <2% of cold outbound converts
• The average tenure is 14 months
• 66% of your day is spent on manual, rote work

🙏 About the Role

We are seeking a fast-paced, versatile, and organized operator to join our team as a Founding Customer Success Manager. In this role, you will play a crucial part in configuring our sales AI for clients, fine-tuning it based on client feedback, providing product direction, and ensuring day-to-day operations are executed seamlessly. As a Founding Operator at SellScale, you will have the opportunity to build up the CS org at a rapidly expanding company. You are helping equip sales orgs for the AI age!

We will be shaping the future of sales together.

🪄 Job Expectations

As a Founding Customer Success Manager, you will operate across many functions:

Operations

• Dissect and manage the outbound pipelines for all clients
• Be the #1 operator of SellScale’s product internally (e.g., writing AI prompt inputs) to bring results for customers
• Execute with the founding team to define and move key revenue, customer, and product metrics

Customer Success:

• Incorporate client feedback on a weekly basis to enhance AI performance
• Onboard clients to understand their sales motion and configure our AI to their needs
• Be the chief evangelist between clients and the dev team to provide feedback on roadmap

Product:

• Stay up-to-date with the latest advancements in AI and sales technology, bringing innovative ideas to the table to enhance SellScale's offerings
• Own the customer feedback loop around our product, offering suggestions on how to improve and expand the capabilities of our AI.

✅ Qualifications

To excel in this role, you should possess the following qualifications:

• ChatGPT experience:Experience writing with ChatGPT to get it to do what you want.
• Technical understanding:Previous experience working with technical teams or companies.
• Client-facing work:Excellent communication and writing skills to collaborate w/ clients and internal teams.
• Organization:Built systems (personally or at work) to manage multiple tasks and prioritize them
• Driven:Self-motivated, proactive, and able to work independently as well as in a team.
• Analytical and problem solving skills:Ability to identify areas of slack and improvement, and execute to fix them
• Experience:1-3 years in customer success; previous experience in operations/sales/consulting a bonus

Bonus (one or more):

• You worked at an AI company
• You were a top-performing SDR/Sales Rep OR worked in sales ops for a top company
• You’ve used ChatGPT before

👏 Why Our Team Loves SellScale

Joining SellScale offers numerous benefits and opportunities, including:

• Emphasis on empathy and teamwork, fostering a positive and inclusive company culture.
• Collaborating with a talented team do-ers that are compassionate while also setting a high performance bar for growth
• Backing by top-tier investors (such asPear.VC) and industry leaders of AI/sales companies who are excited to see us win
• Transforming a function at every B2B business in the world: sales; making businesses grow
• Building and defining the first huge AI-native B2B application that others will follow

✨ Perks

• Once a quarter company offsite for team bonding + planning
• Remote friendly (though SF Bay Area preferred)
• Education & learning stipend for personal growth and development
• 401K program to help you invest in your future
• Unlimited PTO and mandatory US Holidays
• 100% paid coverage of medical, dental and vision insurance for employees

📝 Application Process

To apply for the Founding Customer Success Manager role at SellScale, please follow these steps:

1. Submit your updated resume
2. Schedule a chat with a founders for 15 minutes
3. Complete a take-home assignment
4. Participate in a virtual interview with our team, where we will discuss the assignment, your qualifications, and assess your fit within the SellScale culture. (~1.5 hours)

We look forward to receiving your application and the opportunity to welcome you to our innovative and ambitious team at SellScale.