Field Service Manager - North America

At FreeWire we fundamentally change the way businesses and utilities electrify. We build battery-based energy storage systems that provide clean and quiet power anywhere it’s needed, reducing the cost and accelerating deployment of electric vehicle charging infrastructure. FreeWire’s solutions are evolving from providing ultrafast EV charging services to a full suite of energy services to accelerate sustainable electrification and provide resiliency to customers and a distributed power source to utilities. FreeWire has secured major strategic investors from Fortune 100 companies and serves leading corporate, utility, and retail customers. The feedback on the Boost Charger, FreeWire’s DC fast charger, has been overwhelmingly positive as we electrify locations that would have been too expensive to power on using conventional charging solutions. Utilities are releasing RFPs with requests for battery backed solutions, their regulatory teams are including our technology as eligible for incentives, and they are seeking cost effective solutions as they electrify their fleets and provide utility owned charging solutions for the public.

FreeWire has deployed battery-integrated chargers with Fortune 100 companies, commercial customers, fleets, retail locations, and gas stations. In addition to its partnership with bp pulse, FreeWire and ampm, a bp subsidiary and convenience store chain with over 1,000 locations, have already deployed multiple public charging stations in the U.S. FreeWire’s regulatory affairs and policy team keeps customers up to date on federal, state, and utility incentive opportunities, which in some cases cover up to 80% of the cost of the charging station, and the company recently announced that the Boost Charger is Buy America compliant. Learn more at www.freewiretech.com and follow us @FreeWireTech.

Field Service Manager

Newark, CA

Responsibilities

• Provide assistance with the rollout of new products
• Manage the utilization of third-party service providers within the region
• Carry out administrative duties efficiently and effectively
• Ensure Field Service Technicians are well-informed about their daily and weekly schedules, adequately prepared for their tasks, and set up for success
• Escalate product bugs, malfunctions, and design issues through appropriate support channels and monitor progress until resolution
• Lead a team of Regional Field Service Technicians to ensure compliance with company guidelines regarding response time, service level agreements, and customer service
• Ensure that Field Service Technicians provide timely updates and comprehensive close-out reports for Installations and Service Requests, enabling all departments to have access to real-time information
• Manage and maintain accurate and up-to-date inventory transactions on a daily, weekly, and monthly basis
• Ensure service quality and customer satisfaction are maintained at a high level
• Accountable for providing round-the-clock support coverage on a regional level, 24 hours a day, 7 days a week
• Generate daily, weekly, and monthly reports as required
• Take responsibility for company metrics and reporting to the Director, VP, and Executive staff
• Travel to support sites, conduct troubleshooting, and handle escalations as necessary
• Monitor and track schedules for Preventive Maintenance, Rework, and Warranty activities
• Oversee regional budgets and ensure effective financial management
• Conduct performance management and performance reviews for direct reports

Requirements

• Strong analytical and project management skills
• Emphasizes a quantitative and data-driven approach
• Ability to think independently with a strong self-starting attitude
• A solid understanding of Field Service Operations
• Demonstrated ability to establish and leverage networks, exhibiting strong leadership and influential skills
• Capable of effectively managing both Field Service Technicians and administrative support
• Adaptable to a fast-paced, constantly evolving environment that requires continuous innovation
• A proven focus on delivering results
• 5-7 years of experience in Field Service or a related industry
• Proficient in change management principles, concepts, practices, and standards
• Exceptional time management skills, capable of seamlessly multitasking between tactical and strategic activities
• Excellent interpersonal and people management skills
• Experience providing work instructions, coaching, and guidance to project teams

Preferred

• 10+ years of experience in Field Service
• Electric utility knowledge
• Bachelor’s Degree in Field Service or a related industry
• Knowledge of Electric Vehicle Supply Equipment (EVSE), solar systems, and energy storage systems

FreeWire Offers Competitive Benefits, Including

• Dog Friendly
• Health, Dental & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability Insurance
• Unlimited PTO

We provide compensation packages that include base pay, benefits, and equity, and it is not typical for someone to be hired at the top end of the range for the role. Actual pay will be determined based on several factors, including location, skills, and experience level.

At FreeWire Technologies, we offer fair and equal opportunities to all our candidates and team members regardless of race, color, religion, sex, pregnancy, sexual identity, national origin, citizenship, marital status, disability status, parental status, protected veteran status, or any other characteristics protected by law. FreeWire Technologies believes in hiring individuals only based on their qualifications and experiences that meet our business requirements to fill the positions.

Compensation: From $135,000.00 to $150,000.00 per year