Field Service Engineer- Northeast Us/ North Central Us Region

Requisition Number

Employment Type

Location

Job Summary

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

The Field Service Engineer (FSE) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSE plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

Principal Duties and Responsibilities

• Provide product feedback and improvements to quality and R&D
• Manage and maintain company equipment, and documents that are necessary for servicing related activities
• Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products
• Respond to customer inquiries in a timely manner and maintain professional communication
• Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required
• Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices
• Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations
• Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness
• Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Expected Areas of Competence

• Must demonstrate mutual respect and a positive outlook with both internal team members and customers
• Proficiently determine one’s own schedule based on business needs
• Regularly collaborate with others in suggesting valuable solutions as an active contributor
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearances
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to a largely non-technical audience
• Independently work without specific direction on daily activities
• Follow all internal communication and documentation policies
• Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

Education/Experience Requirements

• Valid driver’s license and good driving record
• 2-4 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company Preferred
• B.S. in Biomedical Engineering, Computer Science or similar discipline preferred. Candidates with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience will be considered
• Experience working in an operating room environment preferred
• Project management skills

Travel Requirements

• Up to 80 percent

Additional Information

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. This is why we offer you a competitive rewards package that includes medical, dental, vision, life and disability insurance, wellness incentives, employee assistance programs as well as paid time off for vacation and holidays.

EOE/M/F/Vet/Disability

Compensation Range: $70-80K + bonus