Field Engineer Jobs

Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content.

Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today’s classrooms into active learning environments. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design our learning solutions to be more accessible and relevant to each student.

Our comprehensive solutions for core curriculum, and supplemental and intervention programs - supported by an array of professional development services - allow teachers to use data to inform classroom practices and tailor instructions to an individual’s abilities and learning styles.

Company Overview

At SAVVAS Learning Company, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology and each other to surpass these boundaries, we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Position Overview

The Field Engineer role will support Savvas software products in US K-12 schools and districts. Through an escalation process, the Field Engineer will help resolve complex problems by efficiently identifying technical issues in Savvas products and customer hardware and network systems, and present appropriate resources and solutions. This may be done in both a remote and onsite capacity.

Due to the uniqueness of providing technical support in a K-12 environment, Savvas Field Engineers must be patient, have or gain an understanding and empathy towards the challenges of the K-12 educational environment, and communicate effectively and efficiently. The Field Engineer role must be able to effectively balance technical and customer service abilities to deliver consistent customer care.Additionally, a candidate for this position must have highly developed critical thinking skills and must be able to maintain positive and friendly customer interactions, even under pressure and amongst multiple competing priorities. The success of this position helps drive future software sales.

This is a home-based remote work position , preferably in the Eastern or Central Time Zones. However, travel may be necessary throughout the US on an as needed basis. The ability to travel up to 50% of the time during peak seasons may be necessary.

Responsibilities

• Conduct oneself with a professional appearance and demeanor
• Ability to provide territory management skills to establish priorities, maintain schedules, and manage time effectively within an assigned territory
• Work concurrently on projects of varying size/scope and duration
• Manage difficult customers with complex or challenging demands
• Demonstrate sensitivity to culture, race, gender, background, experience, and other individual differences in the workplace.
• Anticipate, recognize, mitigate, and resolve potential problems with rigorous decisions and solutions consistent with organizational goals
• Ability to work within a larger project team or department in a fast-paced, dynamic, and demanding environment
• Convey information and ideas clearly, concisely, and persuasively using terminology and jargon appropriate for the intended audience
• Work independently and understand, communicate, and resolve business problems in situations where little supervision, standardization, or information exists
• Act as a software, systems, and infrastructure subject matter expert during deployment phases of customer lifecycle and service fulfillment
• Capacity to travel at least 75% for extended periods and to distant locations
• Ability to lift up to sixty (60) pounds
• Foresee impact of decisions before executing them by perceiving and evaluating alternatives and looking beyond the obvious

Experience

• Excels in a team environment
• Completion of one or more courses relating to certifications indicating formal training and expertise with the analysis, deployment, integration, optimization, troubleshooting, and consultation of technical or project management disciplines is desired.
• Experience working in a support capacity within a K-12 environment desired
• Minimum of five (5) years of experience in systems analysis and systems deployment in support of multi-platform system integrations
• Excellent written and oral communication skills, with the ability to effectively translate technical information to the end user
• Associates Degree in Computer Science, Information Technology, or other technical discipline, or experience commensurate with a two-year degree
• Minimum of five (5) years of
• Advanced customer support skills

More About Us

Savvas Learning Company provides access to a benefits experience created to offer our employees choice, flexibility, and the opportunity to save money for the future. Benefits include medical, dental, vision, tax-advantaged accounts, pharmacy, life insurance, disability insurance, matching 401(k), and paid time off. Our benefits are part of a total package that is carefully designed to support the total well-being of our employees.

Please visit www.savvas.com for more information about us, or visit us at LinkedIn , Twitter , Facebook , or YouTube .

Savvas Learning Company is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Savvas Learning Company provides access to a benefits experience created to offer our employees choice, flexibility, and the opportunity to save money for the future. Benefits include medical, dental, vision, tax-advantaged accounts, pharmacy, life insurance, disability insurance, matching 401(k), and paid time off. Our benefits are part of a total package that is carefully designed to support the total well-being of our employees.

Apply Now