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Field Services Engineer Jobs

Company

Elme Communities

Address Washington DC-Baltimore Area, United States
Employment type FULL_TIME
Salary
Category Real Estate
Expires 2023-06-27
Posted at 9 months ago
Job Description

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

POSITION SUMMARY


Implement and manage technology and security standards with the focus on operational technology found in our communities. Partner with Community Operations teams to support projects and initiatives involving technology or connectivity. Document and maintain operational technology (OT) systems such as camera systems, resident amenities, resident Wi-Fi, door access control, etc. Provide Tier I/II/III desktop operating systems and application support for the HQ office and communities. Identify the need for and contribute to the creation of knowledge articles for internal and customer reference. Participate in all phases of the resident experience lifecycle.


RESPONSIBILITIES

Network & Systems Maintenance

· Administer, configure, and maintain community networks, systems, and devices as directed by IT Administrators and Management

· Manage and provide hands-on expertise for the modernization and securitization of all community building automation system computers, components, and devices, including wired and wireless networks as well as Prop Tech and IoT.

· Deliver on-going support including patching, hardware maintenance and upgrades, and coordination with vendors under the guidance of the Community Operations teams and the Director, IT Operations.

Asset Management & Documentation

· Develop and maintain an inventory of all community-wide systems and assume responsibility for the technical management of those systems either through vendor relationships or through hands-on support.

· Provide primary problem resolution for community sites. Identify, image, configure, customize, assign and deliver both mobile solutions and workstations for building automation and business use.

· Conduct user orientation and training for IT systems and applications as appropriate.

Service Management

· Monitor help desk ticketing system to document, assign, and resolve end user technical problems.

· Execute timely escalation to upper support tiers when needed to maintain service progress.

· Follow-up with customers to ensure appropriate resolutions have been implemented.

Endpoint & Device Management

· Retrieve, re-image and store PC and mobile equipment from separating employees, temps, contractors, and consultants.

· Coordinate on all physical community office moves and the deployment of new offices, managing all aspects of technology as the IT representative.

Training

· Create, update, and solicit documentation from team members to ensure appropriate knowledge of systems and applications is available.

· As a knowledge center contributor, introduce efficiencies to support processes and provide customers with self-help resources as appropriate.

· Train other members of the IT team on field-specific applications.

Other Duties

· Plan, design, and implement operational technology with a Business Continuity and Disaster Recover mindset. Improve the ability for communities to operate through unplanned events using technology.

· Serve as a liaison with Community Operations leadership and team members.

· Perform other job-related duties as assigned.