Field Application Scientist Jobs

As a Field Application Scientist in North America-West, you will be a key member of our dynamic team, responsible for providing technical expertise and support to our customers in the field. Your primary focus will be on understanding the needs of our customers and helping them maximize the value of our BioXp Synthetic Biology Workstation. You will act as a bridge between our customers, commercial and product development teams, ensuring seamless communication, continuous improvement of our products and delivery of exceptional service.

Essential Duties and Responsibilities:

• Collaborate with cross-functional teams, including Marketing, Operations, IT, Sales, and Customer Solutions, to ensure a cohesive and customer-centric experience.
• All other duties as assigned or necessary
• Provide comprehensiveBioXp Synthetic Biology Workstation training to customers, both on-site and remotely, to enhance their understanding and proficiency in utilizing our applications.
• Collaborate with the Marketing team to relay customer feedback and contribute to the continuous improvement of our products.
• Collaborate with sales representatives to understand customer requirements and offer technical solutions to meet their specific worflows.
• Actively engage in troubleshooting and resolving technical issues, working closely with customers to ensure successful resolution of challenges.
• Conduct product demonstrations and technical presentations to prospective customers, showcasing the capabilities and benefits ofBioXp Synthetic Biology Workstation and related applications. This includes wet lab work, particularly with molecular biology workflows and handling DNA and RNA.
• Stay up-to-date with the latest industry trends, scientific advancements, and competitive landscape to offer valuable insights and guidance to customers.
• Attend conferences, seminars, and trade shows to represent the company, network with potential customers, and build strong professional relationships within the scientific community.
• Assist in the preparation of technical documents, application notes, and support materials to enhance customer knowledge and facilitate self-service support.

Required Qualifications:

• Excellent communication and presentation skills, able to convey technical information in a clear and concise manner, to diverse audiences.
• Proficiency with laboratory automation, preferred.
• Demonstrated ability to build and maintain positive relationships with customers and internal teams.
• A passion for Synthetic Biology, and a desire to contribute to cutting-edge research.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex molecular biology workflows effectively.
• Experience working in CRM (Salesforce), preferred.
• 3+ years experience in a similar technical, customer-facing role in the life sciences industry.
• Knowledge of cell culture, antibody expression, and protein expression, preferred.
• Proficiency conducting molecular biology experiments and using bioinformatics software.
• Willingness to travel frequently to customer sites for on-site support and training.

Education Requirements:

• Fluent English required
• A Ph.D. or Master's degree in a relevant life science field (e.g., Molecular Biology, Genomics, Biochemistry) or a related discipline.

Travel Required:

• Travel: Up to 60%, including international