Family Support Specialist Manager

SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff

BACKGROUND: Urban Strategies is a not-for-profit organization founded in 1978, headquartered in Saint Louis Missouri. Urban Strategies builds the social services infrastructure for residents of public housing sites that are undergoing redevelopment into mixed-income communities. Urban Strategies understands that the physical revitalization of housing by itself is not sufficient to create communities which promote social and economic integration. In order to create successful and thriving mixed-income developments, a network of community support systems must be planned and implemented concurrent with the development of new housing. These supportive services offer public housing residents the opportunities to succeed and thrive in mixed income communities.

JOB SUMMARY:

The Family Support Specialist Manager is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency and enhance quality of life for residents of the Louisville Choice Neighborhood Initiative (CNI). This position will lead the team of outreach workers and case managers to identify appropriate strategies and interventions to ensure families are stable and thriving.

Family Support Specialist Manager RESPONSIBILITIES

• Coordinate with the On-site Project Manager work with the service provider network based on the needs and resident progress through data analysis.
• Analyze data and coordinate strategy development with the Senior Project Manager and the case management team to ensure site is meeting established performance measures.
• Monitor data being recorded in LEARN for timeliness, quality and completeness.
• Oversight of implementing the Choice Neighborhood Implementation (CNI) case management program
• Supervising the Louisville CNI Case Management team
• Lead case coordination meetings with the case management team to review complex cases within the site caseload and to ensure residents are receiving needed supportive services to progress toward their goals.
• Prepare reports for various stakeholders identifying resident progress, challenges and successes.

DIRECT SERVICE DELIVERY RESPONSIBILITIES

• Perform miscellaneous job-related duties as assigned.
• Be available to occasionally work nights and/or weekends and travel.
• Maintain privacy and confidentiality of all household information given.
• Conduct home visits, office visits, community site visits to collect information from clients.
• Actively participate in Urban Strategies program meetings and other meetings related to the CNI project.
• Enter and track all resident data entered Urban's customized performance management system "LEARN" to prepare reports and document progress.
• Conduct intake and assessments for residents for enrollment into the case management program.
• Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
• Attend community supportive services meetings with critical CNI partners and other social service entities.
• Work with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
• Identify gaps in services, advocate on behalf of residents, coordinate, and monitor service delivery for assigned caseload.

QUALIFICATIONS:

Education and/or Experience Required

• Five years of work experience in the not-for-profit or human services sector providing assessments, referrals and follow-up of individuals.
• Bachelor's Degree required; Master's Degree in Social Work, Sociology, Psychology or other relevant field preferred or an equivalent combination of education and experience as identified below.

Skills and/or Competencies Required

• Availability to attend evening and weekend functions as required
• Ability and commitment to handle privileged information in a professional and confidential manner
• Prior experience in a supervisory role is strongly preferred
• Ability to function as a team player in both internal and external relationships
• A strong sense of and respect for confidentiality involving both participants and fellow employees.
• Strong organizational, planning and time management skills.
• Strong verbal and written communication skills
• The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.
• Ability to analyze and interpret data, and to base program designs on resident-driven and data-driven rationale.
• Ability to work in a variety of settings with culturally-diverse persons and communities with the ability to be culturally sensitive and appropriate.
• Must excel in fast-paced environment
• Must be comfortable and effective in facilitating group processes.
• Strong interpersonal and both written and oral communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
• Commitment to strengths-based and family-focused service planning; ability to understand program philosophies and place-based approach
• Computer proficiency in MS Office Suite (Advanced MS Excel), other commonly used software.
• Must be proficient in Microsoft Outlook, Word and Excel
• Possession of a valid driver's license and availability of automobile for work use

Urban Strategies is an Equal Opportunity Employer