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Facilities Coordinator - Remote
Company | Cushman & Wakefield |
Address | Tampa, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-08-19 |
Posted at | 9 months ago |
Job Title
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
- Request, review, and submit work orders, bids, and proposals from vendors
- Follow protocol for effective building-specific maintenance and safety procedures
- Maintain on-going communication with contractors, client, and team
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
- Assist with site inspection within the assigned building portfolio
- Create and record appropriate written communication between all parties
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Coordinate with outside contractors for the service and repairs of equipment
- Provide process and procedures training and direction to new associates
- Coordinate special events in support of client
- Schedule and document maintenance and repairs on building equipment
- Manage service and performance of vendors and landlords for timely completion of jobs
- Manage complex work orders such as environmental issues and disaster recovery
- Verify final invoice pricing and process payments in a timely manner
- Remain knowledgeable regarding all operational aspects of building systems
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
- Assist with measuring and reporting key performance indicators against service level agreements
- Train vendors on work order and billing procedures
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
- Provide general overall facility management services, including continuous monitoring of office/facility
- Assist in the monitoring and assessment of vendor performance
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