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Recruited by Morley 1 year ago Address Texas, United States

Experienced It Helpdesk Specialist

Company

Conduent
Address , St. Louis, 63101, Mo
Employment type
Salary $20.10 an hour
Expires 2023-07-10
Posted at 1 year ago
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Experienced IT Helpdesk Specialist
$20.10/hr
Secret Government Clearance Required
Join our IT Helpdesk
You'll put your skills to work by supporting a business through complex reviews and validations. Your work will make a positive difference in the organization you support.
About the Role
As an IT Helpdesk Specialist, you will respond to and diagnose problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Serves as focal point for customer concerns and provides support to end users on a variety of issues.
As an IT Helpdesk Specialist, you will be responsible for:
  • Reviewing documented processes for accuracy relevance
  • Assisting with incident management and supporting requests
  • Monitoring applications and processes and applying in-depth knowledge to remediate issues
  • Performing actions based on business/operational needs and preparing system/KPI reports
  • Analyzing production issues and recommending strategy
Requirements
To be successful in this role you will:
  • Be able to successfully pass a background check and drug test
  • Have a High School Diploma or an equivalent level of education
  • Must be 18 years of age or older
  • Have good IT skills and the ability to learn new systems
  • Must currently possess a 'Secret' or greater government security clearance as a requirement to be considered.
  • CompTIA A+ certification preferred but not required
  • Have a great attention to detail
  • 1 year experience with IT helpdesk required, 2 years' experience preferred
  • COVID-19 vaccination required
  • Be organized and have the ability to multi-task while adapting to changing priorities
Working with us
Join a rapidly growing organization that can support your career goals.
Working for you
What you get:
  • Full Benefit Options
  • Career Growth Opportunities
  • Great Work Environment
  • Paid Training
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Us
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.