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Company

LMI Aerospace
Address , Saint Charles
Employment type PART_TIME
Salary $16 - $18 an hour
Expires 2023-10-08
Posted at 9 months ago
Job Description
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
Position Summary:
Our IT Intern will be responsible for providing tier 1 technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This is a paid internship. Role reports on-site to the corporate office in St. Charles, MO. Pay range: $16-$18 per hour.
Responsibilities:
  • Through the phone, email, or walkups - provides technical assistance and support for incoming issues related to computer systems, software, and hardware
  • Troubleshoot Desktop hardware, operating system and software application problems and escalate to appropriate IT staff as needed
  • Follow up with users to ensure customer satisfaction and problem resolution
  • Closely analyze tickets for missing details
  • Document standard procedures in Knowledge base
  • Train computer users and clean up computers as necessary
  • Research desktop related issues via web, product manuals and other methods
  • Monitor and solve IT service ticket requests
  • Create documentation for the team
  • Receive and log incoming calls for users as needed
  • Translate technical details to user friendly verbiage / instructions
  • Ensure all software is appropriately licensed prior to installation
  • Maintain compliance with desktop software licenses
  • Install fixes on computers as needed
  • Walk customer through problem-solving process
Qualifications:
  • Ability to maintain a set schedule and work a minimum of 25 hours per week.
  • Must be a strong communicator and posses excellent interpersonal skills.
  • Motivated by a challenge and easily adapts to a rapidly changing environment.
  • Needs to be proficient in Microsoft Office, especially Excel.
  • Must be highly-organized and detail oriented with the ability to thrive as a member of a team.
  • Must have a desire to learn and adapt to different technologies in order to identify and resolve problems.
Subject to eligibility, terms, and conditions.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.
LMI is an equal employment opportunity employer. Consistent with applicable law, LMI provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, LMI will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for LMI‘s Human Resources Department. LMI will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
LMI is an E-Verify Employer.
LMI is an Equal Employment Opportunity/Affirmative Action/Disability/Veterans Employer
NOTICE ON FRAUDULENT JOB OFFERS
It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from LMI Aerospace, Inc. and/or its affiliates (“LMI”).

This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
LMI does not ask for any financial commitments from candidates as a pre-employment requirement. LMI will always require candidates to formally apply for positions via the Careers Page or job postings.

LMI has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning LMI, please email