Experience Designer (Remote Capable)

Job Summary

Geisinger’s Steele Institute for Health Innovation serves as the innovation hub for Geisinger. The Institutes purpose is to support Geisinger innovators and lead the nation in building transformative, scalable, measurable and sustainable solutions that improve health, care delivery, patient experience and lower costs. The Steele Institute for Health Innovation oversees the enterprise digital strategy. The digital strategy defines a foundational pivot from internally-focused operational improvements to externally-focused experiences for our consumers, patients and members. The digital strategy goes above and beyond to understand our consumers, making healthcare easier and more affordable, so they can live their healthiest life. The Experience Designer is responsible for interacting with a business or product with a keen focus on the consumer with the expectation of a single, simple, unified experience that helps them achieve their goals. In this position you will be responsible for supporting multiple programs and cross-functional teams utilizing human-centered design principles.

Job Duties

• Plan and facilitate stakeholder workshops for solution ideation, organizational alignment and strategy development.
• Use appropriate software such as Adobe Creative Suite, Mural or related tools to create high quality deliverables.
• Develop journey maps, service blueprints and personas based on user research
• Plan and conduct user research projects that include interviewing, data analysis and synthesis
• Build working relationships with teams across the organization and work effectively with a wide range of professionals/disciplines.
• Understanding of the competitive landscape, stakeholder ecosystem, market forces, and trends shaping the industry.
• Advocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for current experiences
• Translate insights from research into project strategy and product/service offerings
• Communicate complex concepts and ideas into impactful insights, frameworks and narratives using storytelling and information design
• Develop rough interactive prototypes for product development and testing.
• Manage multiple projects concurrently and with minimum supervision.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

Bachelor's Degree- (Required)

Experience

Minimum of 4 years-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.