Events Program Manager Jobs

Job Title: Events Program Manager

Duration: 6 Months plus extendable role

Location: Santa Clara, CA/OPEN FOR REMOTE

Education:

Bachelor's degree

Duties: Position Overview:

· This person will be responsible for driving scalable event experiences that drive overall business growth and customer success.

· They will need to plan and manage execution of customer workshops.

· This person will need to work effectively within a small team and be a problem solver with strong written and polished verbal communication skills.

· They'll obsess over details, display poise and sophistication in fast-moving situations, embrace ambiguity, and deliver results.

Responsibilities:

· Lead all aspects of customer workshop event from pre-planning, program development, speaker coordination, procurement of supplies and collateral material, on-site staffing, invoice processing and expense reporting, to post-event analysis and follow up

· Share and execute workshop best practices across all workflows to drive consistency in execution of workshops and provide a consistent customer experience

· Coordinate with internal stakeholders to identify workshop locations and work with internal and external vendors to procure space and manage capacity

· Create clear roles and responsibilities among the internal team members (Marketing, Sales, Solution Consulting)

· Partner with Marketing and Solution Sales to ensure workshop invites are sent out

· Partnering with Marketing and Sales teams, to plan a rolling calendar (6-12 months) of events that support the growth of our engagement with customers

· Track workshop performance, including attendance, pipeline generation, acceleration and return on investment, and deliver post-event readouts

· Gather feedback from customers and from internal stakeholders and drive continuous process improvement

· Assist with building solid relationships with vendors, internal team members, and a wide range of stakeholders across client to manage expectations and ensure high-quality event management

Minimum qualifications:

· 3-5 years of experience planning, executing and measuring customer workshop events (attendance of up to 150 customers/event), specifically in high-tech products/services

· A background in project or program management Good interpersonal, organizational, negotiation, and communication skills are key for this role

Preferred qualifications:

· Experience in relationship building and stakeholder management with cross-functional teams

· Familiarity using enterprise solution platforms or willingness to learn

· Demonstrated technical savvy – not a developer but someone who understands tech

· Analytical skills and ability to draw most relevant insights that accurately describe performance and impact metrics, and take action