Enrollment Benefits Specialist (Healthcare)

**Remote Call Center Environment** We are looking for service-oriented individuals with the ability to consistently provide excellent customer care while addressing diverse needs of members, and thrive in a fast paced environment.

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.

Location: Must be located in the Continental United State

Summary of Role

Our Benefits Specialists play an important role in providing guidance, direction, and supporting our valued members to navigate their benefit plans. If you are someone who thrives in making a difference by helping others, have health benefit service experience, and are committed to making a contribution while growing your career in the health industry this is the job for you. We have training classes starting soon to help you build the successful career that you want - apply today!

Your Success

As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Pay Rate: Hourly rate starting at $19.00 per hour

Hours/Shift

This position is full-time (40 hours/week) Monday - Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.

Job Summary

• Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment periods
• Professionally answer incoming calls and respond to client inquiries
• Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options

Minimum Requirements

• Previous benefits experience preferred
• Time spent in pursuit of a Bachelor’s degree (e.g. Junior and Senior year) may be substituted in lieu of experience requirement. Minimum of two years customer service, healthcare, or benefits experience required
• Associate’s degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferred
• Basic Knowledge of MS Word and Excel required
• High School Degree or GED required

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards

2023:

• 2023 Service Organization of the Year by the National Customer Service Association All-Star Awards

2022:

• Best in Biz Award: Most Customer-Friendly Company of the Year
• Great Place to Work

2021:

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19), Bronze Winner
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Vision insurance
• Employee assistance program
• Paid time off
• Health insurance

Schedule:

• Day shift
• Monday to Friday
• 8 hour shift

Work Location: Remote