Healthcare Claims Specialist Jobs

**Remote Call Center Environment** We are looking for service-oriented individuals with the ability to consistently provide excellent customer care while addressing diverse needs of members, and thrive in a fast paced environment.**

Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.

Location

Must be located within the Continental United States

Summary of Role

Our Claims Specialists play an important role in providing guidance, direction, and supporting our valued members to navigate the health care system.

They are responsible for handling assigned claims cases in a timely manner to identify opportunities to resolve the issue by working with plan documents, carriers, providers, and members; research billing issues to determine the possible cause of the error and assist with claims resubmission when needed to correct the issue; assist members with setting up payment arrangements which may include reaching out to healthcare providers to determine payment options and discussing options with supervisor; exercise exceptional customer service skills in an effort to optimize each contact with the member.

If you are someone who thrives in making a difference by helping others, have customer service experience, and are committed to making a contribution while growing your career in the benefits administration industry this is the job for you. We have training classes starting soon to help you build the successful career that you want - apply today!

Your Success

As a work from home associate, you’ll deliver a positive experience that solves members’ needs/challenges, while working to resolve issues.

Health Advocate offers all work equipment and a comprehensive new-employee training program to help you develop the knowledge and skills that will set you up for success in your role and in supporting our members.

Invested in you

At Health Advocate, you’ll have the ability to pursue your ambitions and grow your career. We’ve got you covered with a total rewards package that includes Robust Medical coverage, as well as Dental & Vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs and Wellness Programs.

Pay Rate

Hourly rate starts at $20.00 per hour.

Hours/Shift

This position is full-time (40 hours/week) Monday - Friday. Employees have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of (8:00 am -10:00 pm EST). It may be necessary, given the business need, to work occasional overtime.

Job Summary

• Exercise exceptional customer service skills in an effort to optimize each contact with the member
• Assist members with setting up payment arrangements which may include reaching out to healthcare providers to determine payment options and discussing options with supervisor
• Handle assigned cases in a timely manner to identify opportunities to resolve the issue by working with plan documents, carriers, providers, and members
• Understand Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA), Health Spending Accounts (HSA), and benefits Summary Plan Descriptions (SPD) to resolve claims or billing issues
• Research billing issues to determine the possible cause of the error and assist with claims resubmission when needed to correct the issue

Minimum Requirements

Education

• Associate degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management, or a related field is preferred.
• High School Degree or GED required

Experience

• Minimum of one year customer service, healthcare, or claims processing experience required.
• Basic Knowledge of MS Word and Excel required

Knowledge of the following is preferred:

• Ability to interpret Explanation of Benefits (EOBs).
• Dental Benefits
• Group Benefits (Fully Insured vs. Self-Insured)
• Familiarity with various types of health insurance coverage, coordination of benefits, and UCR fees.
• Medical Benefits (CDHP/HDHP, PPO, POS, and HMO Plans)
• Pharmacy Benefits
• Medicare (Part A, Part B, Part D, Advantage and MediGap Plans)
• Affordable Care Act (ACA) (Marketplace Navigation and Exchange plan review and comparison)
• Vision Benefits

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards

2022:

• Best in Biz Award: Most Customer-Friendly Company of the Year
• Great Place to Work

2021:

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19), Bronze Winner
• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Tuition reimbursement
• Health savings account
• Life insurance
• Flexible spending account
• Employee assistance program
• Dental insurance
• Health insurance
• 401(k) matching
• 401(k)
• Vision insurance

Physical setting:

• Call center

Schedule:

• Monday to Friday
• 8 hour shift

Work Location: Remote